Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milena Aragones Quintero

Systems Engineer | Supervisor | Project Manager
Brooksville,FL

Summary

Systems Engineer with a Master’s in Project Management, specialized in process optimization and automation. With over 10 years of experience, I have successfully led technology projects, improving administrative and operational efficiency. I excel in managing workflows and implementing solutions that drive productivity.

I have a strong background in managing client relationships and resolving issues, ensuring the delivery of high-quality services. My focus is on maintaining smooth operations and achieving organizational goals. A relationship management professional with a proven track record in fostering client relationships and driving business growth. Skilled in developing strategic initiatives, managing client portfolios, and ensuring high customer satisfaction. I focus on collaboration and results, adapting to changing needs. Strong communication, negotiation, and problem-solving skills with a reliable, results-oriented approach.

Overview

13
13
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Client Relationship Management,Supervisor, Tampa A

HSS
01.2023 - Current
  • Serve as the main point of contact for clients, managing their needs and aligning business objectives with effective solutions
  • Supervise project management, ensuring timely completion and adherence to quality standards
  • Managed budgets, payroll processing, and billing
  • Developed recruitment plans and coordinated training for new employees to ensure their success in their roles
  • Identified growth opportunities through upselling and cross-selling services, working closely with marketing and sales teams

Operations Support Specialist

KBS
01.2020 - Current
  • Supervised and managed personnel, ensuring that timesheets and payroll were processed accurately and on time
  • Responsible for generating weekly payroll and billing reports, ensuring error-free distribution
  • Resolved issues with customers related to billing and payments in a timely manner

Night Manager

City Wide
01.2022 - 12.2023
  • Developed and maintained productive working relationships with Independent Contractors (IC) and in-house labor by communicating client priorities and collaborating on problem-solving
  • Reviewed scope of work and ensured quality assurance for each account to retain existing business and generate new business opportunities
  • Communicated daily with the Facility Solutions Manager to address any issues requiring immediate attention, including providing nightly recaps via email or phone message
  • Recommended IC work assignments, managed according to client standards and company guidelines, and discharged contractors who did not meet service level agreements
  • Managed inspections, customer complaints, customer requests, new client starts, and VIP treatments requiring attention
  • Executed City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures
  • Ensured compliance with client policies and procedures, approved cleaning tools and equipment, and their proper usage

System Engineer | Leader of Digital Ecosystems | Leader of E-learning and Educational Innovation Projects

EAFIT University
01.2012 - 01.2022
  • Created and implemented technology projects focused on improving administrative efficiency
  • Optimized digital processes and automation, facilitating payroll management and other administrative processes
  • Developed solutions for timesheet management and hour adjustments on educational technology platforms

Education

Master's - Project Management

University Name

Systems Engineering - undefined

EAFIT University

Skills

Payroll Management

Certification

Project Management Certification (PMP), [Year]

Timeline

Client Relationship Management,Supervisor, Tampa A

HSS
01.2023 - Current

Night Manager

City Wide
01.2022 - 12.2023

Operations Support Specialist

KBS
01.2020 - Current

System Engineer | Leader of Digital Ecosystems | Leader of E-learning and Educational Innovation Projects

EAFIT University
01.2012 - 01.2022

Systems Engineering - undefined

EAFIT University

Master's - Project Management

University Name
Milena Aragones QuinteroSystems Engineer | Supervisor | Project Manager