Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milena Aragones Quintero

Systems Engineer | Supervisor | Project Manager
Brooksville,FL

Summary

Systems Engineer with a Master’s in Project Management, specialized in process optimization and automation. With over 10 years of experience, I have successfully led technology projects, improving administrative and operational efficiency. I excel in managing workflows and implementing solutions that drive productivity.

I have a strong background in managing client relationships and resolving issues, ensuring the delivery of high-quality services. My focus is on maintaining smooth operations and achieving organizational goals. A relationship management professional with a proven track record in fostering client relationships and driving business growth. Skilled in developing strategic initiatives, managing client portfolios, and ensuring high customer satisfaction. I focus on collaboration and results, adapting to changing needs. Strong communication, negotiation, and problem-solving skills with a reliable, results-oriented approach.

Overview

13
13
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Client Relationship Management,Supervisor, Tampa A

HSS
01.2023 - Current
  • Serve as the main point of contact for clients, managing their needs and aligning business objectives with effective solutions
  • Supervise project management, ensuring timely completion and adherence to quality standards
  • Managed budgets, payroll processing, and billing
  • Developed recruitment plans and coordinated training for new employees to ensure their success in their roles
  • Identified growth opportunities through upselling and cross-selling services, working closely with marketing and sales teams

Operations Support Specialist

KBS
01.2020 - Current
  • Supervised and managed personnel, ensuring that timesheets and payroll were processed accurately and on time
  • Responsible for generating weekly payroll and billing reports, ensuring error-free distribution
  • Resolved issues with customers related to billing and payments in a timely manner

Night Manager

City Wide
01.2022 - 12.2023
  • Developed and maintained productive working relationships with Independent Contractors (IC) and in-house labor by communicating client priorities and collaborating on problem-solving
  • Reviewed scope of work and ensured quality assurance for each account to retain existing business and generate new business opportunities
  • Communicated daily with the Facility Solutions Manager to address any issues requiring immediate attention, including providing nightly recaps via email or phone message
  • Recommended IC work assignments, managed according to client standards and company guidelines, and discharged contractors who did not meet service level agreements
  • Managed inspections, customer complaints, customer requests, new client starts, and VIP treatments requiring attention
  • Executed City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures
  • Ensured compliance with client policies and procedures, approved cleaning tools and equipment, and their proper usage

System Engineer | Leader of Digital Ecosystems | Leader of E-learning and Educational Innovation Projects

EAFIT University
01.2012 - 01.2022
  • Created and implemented technology projects focused on improving administrative efficiency
  • Optimized digital processes and automation, facilitating payroll management and other administrative processes
  • Developed solutions for timesheet management and hour adjustments on educational technology platforms

Education

Master's - Project Management

University Name

Systems Engineering - undefined

EAFIT University

Skills

Payroll Management

Billing and Time Management

Client Relationship Management

Software and Tools

Communication

Project Management

Relationship building and management

Excellent communication

Service support

Customer relationships

Team leadership

Time management

Customer service

Industry expertise

Attention to detail

Data analytics

Issue resolution

Customer engagement

Problem-solving abilities

Time management abilities

Adaptability and flexibility

Effective communication

Team collaboration

Certification

Project Management Certification (PMP), [Year]

Timeline

Client Relationship Management,Supervisor, Tampa A

HSS
01.2023 - Current

Night Manager

City Wide
01.2022 - 12.2023

Operations Support Specialist

KBS
01.2020 - Current

System Engineer | Leader of Digital Ecosystems | Leader of E-learning and Educational Innovation Projects

EAFIT University
01.2012 - 01.2022

Systems Engineering - undefined

EAFIT University

Master's - Project Management

University Name
Milena Aragones QuinteroSystems Engineer | Supervisor | Project Manager