Milena Borecki-Casey
Las Vegas
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
Unicorns and Dragons Preschool and Family Daycare
04.2019 - Current
- Managed day-to-day business operations.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
- Liaised with parents and guardians to discuss child progress.
- Utilized positive reinforcement techniques to encourage good behavior.
- Worked with children to develop good cognitive, physical and language skills.
- Documented children's growth and development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Developed lessons and activities to promote children's physical and emotional development.
- Provided support and guidance to children in conflict resolution.
- Monitored children's activities to verify safety and wellbeing.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings, and any medications administered.
MLife Representative
Bellagio Hotel and Casino
10.2018 - 04.2019
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Special Events Representative
Bellagio Hotel and Casino
11.2013 - 10.2018
- Includes following responsibilities: -Assistance with general office functions: answering phones, taking messages, filing, making pick-ups and deliveries. -Serve as public relations representative for the property
- Exhibit a professional demeanor and willingness to assist VIP's whenever requested. -Enforce the privacy of VIP's and limit requests for information about such guests in accordance with hotel policies
- Ensure confidentiality of all casino information. -Assist casino hosts and executives with event requests and needs. -Respond to guest inquiries and provides information for all casino events and promotions
- Also provide general information and directions about casino, hotel, and local metropolitan area. -Comply with department policies, procedures, and standards. -Receive in-bound calls in response to various mailings and invitations
- Book Slot Tournament reservations, Direct Marketing Packages, etc. -Perform all other job related duties as requested.
Freelance Model
Baskow Agency
01.1998 - 01.2014
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Maintained high levels of professionalism in over [Number] shoots.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Secured repeat bookings through outstanding professionalism and versatility.
- Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
- Met changing needs of diverse runway shows and events for flexible support.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Remained focused, motivated and professional throughout long shoots and events.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Developed growing contacts networks to secure regular work.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Stood for fitting sessions to help designers with clothing size information.
- Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
- Participated in video shoots to promote fashion and beauty products.
- Represented companies and brands at conventions and trade shows to promote products and services.
- Researched promoted products to understand overall value proposition.
- Posed for photo shoots to showcase clothing designs and accessories.
Banquet Server
Mandarin Oriental Hotel
11.2009 - 01.2011
- Includes following responsibilities: -Provide excellent service at all times to all of our guests -Assist guests courteously and efficiently -Set up tables up to our standard -Maintain the dinning room and station clean at all the time -Keep chairs and banquettes clean and clear of debris -Take customer food and beverage orders -Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails. -Set up side station -Make sure that all silver and glasses are wiped and spotless -Mark tables appropriately to food order for each course -Enter all sales in POS without errors
- Double check list of items before "sending". -Make sure that all product served are accounted for on the final bill before presenting it. -Set up tables according to hostesses communication -Up keep and clear tables between courses throughout the meal -Support the food runner to help run food in a timely manner -Verify guest satisfaction with each table during each course served -Anticipate guest needs, as to where guests will never have to ask for anything -Attend all food and beverage training classes -To wish each and every guest a warm farewell and thank them for coming -At the end of the shift deliver all checks and report to the appropriate place according to rules -Setting and maintaining the dining room environment and material perfectly clean -Following the posted opening and closing duties and side work sheet -Attend daily pre meal/communication meeting -Attend monthly department meeting -Generate a good atmosphere
Beverage Manager
Tabu Ultra Lounge
11.2006 - 01.2009
- Includes following responsibilities:
- Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and MGM Grand.
- Directs smooth, efficient, cost effective operation, including labor management, supervision of all aspects of services, scheduling and inventory control
- Oversees daily supervision.
- Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for MGM Grand.
- Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
- Reacts to any guest complaints and take any appropriate action
- Handles trouble-shooting.
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand's competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment.
- Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
- Provides management support in the oversight of an assigned shift to ensure the delivery of quality service to the guests
- Coordinates the requisition process and stocking of beverage outlets to maximize revenues for the division.
- Provides guidance and counsel to all beverage employees, ensures the staff is scheduled properly
- Provides recommendations to management on daily operational issues.
Model Server
Tabu Ultra Lounge
01.2005 - 11.2006
- Includes following responsibilities:
- Markets the lounge and services offered to a targeted customer base
- Focuses on the development of a personal clientele list
- Performs in a public relations capacity when promoting the lounge
- Develops promotional ideas for increasing business levels and revenue opportunities.
- Models designer apparel and accessories
- May be required to make several costume changes during the scheduled shift.
- Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty
- Serves as Goodwill Ambassador, using finesse and good judgment.
- Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests' table and coordinating service requests
- Supervises the Model Beverage Runners with respect to beverage service orders and the cleaning of the assigned area.
- Maintains a constant awareness of safety and accident prevention and immediately notifies the Supervisor if an accident does occur
- Informs Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved.
- Assists the department head with the training/mentoring of new employees as requested
- Maintains all assigned wardrobe/costumes in accordance with established standards
- Follows proper check settlement control procedures and performs other duties as requested.
- Maintains quality service standards by visiting the guests' tables and coordinating service requests.
Director of Public Relations and Marketing
Paul Casey Productions
01.2002 - 01.2006
- Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
- Prepared weekly marketing statistics and flow charts to track daily actions using [Software].
- Executed social media plans to create cohesive online presence.
- Maintained proactive media relations program by distributing news releases for placement.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Fostered positive relationships with key business journalists in national and trade publications.
- Authored fresh and engaging press releases and prepared complete press kits.
Manager, Call Center Operations
IBC Hamburg
01.1998 - 01.2002
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Journalism
Akademie Mode & Design
Hamburg, Germany04.2002
Final Dipoloma Abitur -
Duborg Skolen
Flensburg, Germany05.1996
Intermediate Qualification -
Hjort Lorenzen Skolen
Schleswig, Germany05.1992
Skills
- Fluent in German, Danish and Polish
- Business Planning
- Team Oversight
- Quality Management Systems
- Small business operations
- Operations Management
- Employee Development
- Verbal and written communication
- Business launch
- Client Service
- Customer Relations
- Customer service
- Succession planning
- Mentoring
- Interviewing
- Hospitality
- Sales
- Marketing
- Public relations
- POS
- Upselling
- Guest services
- Translation
- Serving
- Research
- Childcare
- Lesson Plan Development
- Infection Control
- Group leadership
- Child Supervision
- Activity Planning
- Care management
- Nutrition expertise
- Healthy environments
- Behavior management techniques
- CPR training
- Child Development
- Curriculum Planning
- Early Childhood Education
- Toilet training
- Document Translation
- Scheduling
- Data Entry
- Customer Service
- Product sourcing
- Operations Oversight
- Beverage Preparation
- Customer Complaint Resolution
- Beverage pricing
- Customer Engagement
Certification
Driver's License, 03/01/22, 01/01/24
Additional Information
Strong communication skills with people of all levels and roles-Driven to learn and apply new ideas and skills-Recognized as a creative and practical problem solver-Enthusiastic, creative and willing to assume increased responsibility-Unique ability to adapt quickly to challenges and changing environments-Personable, articulate, and professional in both appearance and manner-Experienced in balancing priorities for short term and long-range goals
Languages
German
Native or Bilingual
Polish
Native or Bilingual
Danish
Professional Working
Timeline
Owner
Unicorns and Dragons Preschool and Family Daycare
04.2019 - Current
MLife Representative
Bellagio Hotel and Casino
10.2018 - 04.2019
Special Events Representative
Bellagio Hotel and Casino
11.2013 - 10.2018
Banquet Server
Mandarin Oriental Hotel
11.2009 - 01.2011
Beverage Manager
Tabu Ultra Lounge
11.2006 - 01.2009
Model Server
Tabu Ultra Lounge
01.2005 - 11.2006
Director of Public Relations and Marketing
Paul Casey Productions
01.2002 - 01.2006
Freelance Model
Baskow Agency
01.1998 - 01.2014
Manager, Call Center Operations
IBC Hamburg
01.1998 - 01.2002
Bachelor of Arts - Journalism
Akademie Mode & Design
Final Dipoloma Abitur -
Duborg Skolen
Intermediate Qualification -
Hjort Lorenzen Skolen
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