Milena Christoff
Scottsdale,AZ
Summary
A success-driven and customer-focused sales representative with experience in problem-solving skills, attention to detail, and customer relationship management.
Overview
10
10
years of professional experience
Work History
Front Desk Sales Representative
Taos Valley Lodge
09.2022 - 02.2024
- Increased sales revenue by promoting hotel services, packages, and upselling room upgrades to guests.
- Maximized customer loyalty by consistently providing personalized service and anticipating guest needs, leading to repeat business and positive reviews.
- Boosted reservations by efficiently managing phone calls, emails, and online bookings with attention to detail.
Social Media Manager
Taos Valley Lodge
09.2020 - 02.2024
- Implemented marketing and promotion tactics that led to 36% growth in social media shares, and 25% increase in website traffic.
- Monitored online presence of company's brand and engaged with users, strengthening customer relationships.
Social Media Manager
Harry Moon Books
03.2020 - 02.2022
- Assisted the marketing team with developing and implementing social media strategies.
- Maintained strong social media brand presence across all platforms.
- Utilized analytics tools, to track consumer engagement and draw conclusions about user data.
Sales Coordinator
The Long Hall Irish Pub
06.2018 - 01.2022
- Oversaw local and regional sales, promotions and campaigns.
- Developed, launched and managed new competitions and campaigns that promoted organization and brand.
- Tracked and analyzed sales statistics based on key quantitative metrics.
Manager of Operations
Mr Stefan Braun
09.2017 - 06.2018
- Directed and coordinated all sales activities.
- Prepared sales budgets and projections and approved expenditures.
- Documented operational tasks and reported to CFO, CMO and CEO.
- Tracked and analyzed sales statistics based on key quantitative metrics.
Assistant Manager
Mr Stefan Braun
06.2016 - 09.2017
- Scheduled and coordinated meetings.
- Conducted employee performance reviews.
- Developed good customer relationships.
- Liaised between managers, customers and employees.
Reservation Officer
Mr Stefan Braun
07.2015 - 06.2016
- Created reservations for customers based on their various requirements and budgetary allowances.
- Sold and promoted reservation services.
- Up-sold, when appropriate, by informing customers of additional services or special packages.
Server
Hotel Hemera
10.2013 - 10.2015
- Delivered a memorable dining experience at upscale restaurant by resolving all customer issues promptly.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Ensured accuracy with orders, table settings, and service standards.
Education
Associate of Arts And Sciences - Political Science
University of Montenegro
01.2017
Skills
- Goal-oriented mindset
- Strategic planning
- Building rapport
- Curiosity
- Communication
- Relationship building
- Problem solving
Personal Information
- Place of Birth: Mojkovac
- Date of Birth: 10/01/94
- Gender: Female
- Nationality: Montenegrin
Languages
Serbian
Native or Bilingual
English
Full Professional
Italian
Professional Working
French
Elementary
Spanish
Elementary
Timeline
Front Desk Sales Representative
Taos Valley Lodge
09.2022 - 02.2024
Social Media Manager
Taos Valley Lodge
09.2020 - 02.2024
Social Media Manager
Harry Moon Books
03.2020 - 02.2022
Sales Coordinator
The Long Hall Irish Pub
06.2018 - 01.2022
Manager of Operations
Mr Stefan Braun
09.2017 - 06.2018
Assistant Manager
Mr Stefan Braun
06.2016 - 09.2017
Reservation Officer
Mr Stefan Braun
07.2015 - 06.2016
Server
Hotel Hemera
10.2013 - 10.2015
Associate of Arts And Sciences - Political Science
University of Montenegro