Milena Cristiano
Columbus,OH
Summary
Dynamic Shift Lead at Jersey Mike's Subs with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in team collaboration, administrative tasks, and data analysis, I excel in fostering a positive work environment while training new employees to achieve optimal performance. Committed to quality control and effective communication.
Overview
6
6
years of professional experience
Work History
Student Administrative Assistant for Health and Rehabilitation Sciences
The Ohio State University
08.2024 - Current
- Cultivated relationships with all HRS departments to facilitate communication and collaboration.
- Provided customer service support to address student inquiries and issues, enhancing overall student experience.
- Becoming a resource for students of HRS
- Creating educational powerpoints used in Athletic Training classes
- Maintained Atwell Hall's organization and cleanliness to ensure a welcoming environment for students and staff.
Shift Lead
Jersey Mike's Subs
01.2021 - Current
- Provided exceptional customer service, resolving issues swiftly and professionally.
- Managed production and labor rates, contributing to operational efficiency and effective resource allocation.
- Trained new employees, facilitating seamless integration and enhancing team performance.
- Cultivated positive work relationships with coworkers, promoting collaboration and teamwork.
- Counted cash drawer at end of shift to verify total amount.
Cashier
Cheeky Meat Pies Stand
07.2020 - 05.2021
- Created recipes for traditional New Zealand meat pies, enriching menu variety and appealing to customer preferences.
- Delivered exceptional customer service, fostering satisfaction and building customer loyalty.
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash drawer and balanced daily sales accurately.
- Provided excellent customer service and resolved inquiries promptly.
Education
Medical Laboratory Sciences - Health And Rehabilitation Sciences
The Ohio State University
Columbus, OH05-2028
Skills
- Educational material design
- Student support services
- Records management
- Administrative support and organization
- Data analysis
- Quality control
- Laboratory techniques
- Medical terminology
- Team collaboration
- Time management
- Student engagement
- Report generation
AWARDS
Second Team All League in Softball Conference Sophomore Year, Outstanding Service Achievement Award Sophomore and Junior Year, Four Year Ministry and Service Scholarship Freshman–Senior Year, Shillito Family Scholarship Junior and Senior Year
SERVICE EXPERIENCE
- St. Benedict De Moor Catholic Elementary
- Planning after school events for parents
- Writing grants to the city
- Serving food to families on a weekly basis
- Handing out boxed groceries to families during covid
- Tutoring grades 5-8 after school
- Attendant at after school care for preschool and kindergarten
- City of Dayton
- Cleaning up trash at riverside metro along the river
- Working with classmates to decide how we can prevent further pollution
- Friends of the Castle
- Meeting and interacting with the members
- Preparing party favors for an upcoming event
- Chaminade Julienne – Environmental Club
- Making bags out of t-shirts to hand out to the homeless shelters
- Planning service events such as the river clean up event
Timeline
Student Administrative Assistant for Health and Rehabilitation Sciences
The Ohio State University
08.2024 - Current
Shift Lead
Jersey Mike's Subs
01.2021 - Current
Cashier
Cheeky Meat Pies Stand
07.2020 - 05.2021
Medical Laboratory Sciences - Health And Rehabilitation Sciences
The Ohio State University