Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Milena Spassova

West Palm Beach,FL

Summary

  • Reliable individual possessing excellent communication and problem-solving strengths.
  • Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety and health code requirements.
  • Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with several years of related experience.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

25
25
years of professional experience

Work History

Cook II

Deployed Resources,LLC
New York, NY
11.2022 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Bartender/Server

Outback Steakhouse
West Palm Beach, FL
08.2022 - 10.2022
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Facilitated group discussions about complex topics related to server systems.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Executive Assistant

Admirals Cove Country Club
Jupiter, FL
12.2016 - 01.2022
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Delivered optimal administrative, customer service and case management support.

Bartender/Server

Costello's Trattoria
Jupiter, Florida
03.2018 - 11.2021
  • Handled food safely and kept spaces clean to protect customers from foodborne illnesses and maintained proper sanitation.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided exceptional service to high volume of daily customers.
  • Helped kitchen with food prepping when needed.

Manager

Stony Brooks Plaza
Riviera Beach, FL
02.2008 - 10.2016
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement operational changes.
  • Supervised staff performing daily activities.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Helped with DELI preparing lunch for customers(sandwiches,salads).
  • Dealing with Health Department regulations and issues if any.

Passenger's Services Supervisor

MS Regal Empress/NCL Cruise lines
Tampa, FL
12.1999 - 11.2005
  • Recruited,trained and guided team members to offer every passenger top-notch service support.
  • Oversaw employees work schedules and delegated daily assignments.
  • Helping with issuing Passengers boarding passes and preparing Passengers Manifest.
  • Oversaw team performance to verify quality service and compliance with specifications.
  • Coordinated workflow and delegated tasks for team members.
  • Documented and recorded personnel and operational data.
  • Trained team in proper operational procedures and company polices.
  • Resolved Passenger issues brought to me from the front desk in timely manner.
  • Logging all passengers concerns,incidents and accidents(if any) that occurred throughout the day. Distributing the Log to the Captain and all Officers onboard the ship.
  • Evaluating passengers feedback to implement service-improvement initiatives.

Education

Real Estate Sales Associate - Real Estate

Gold Coast Schools
Lantana,Fl
09-2019

High School Diploma -

Aprilov National High School
Gabrovo
05-1985

Skills

  • Focused and disciplined
  • Positive and professional
  • Discretion and trustworthiness
  • Flexibility and adaptivity
  • Good oral and written communication skills
  • Organizational skills and the ability to multitask
  • The ability to be proactive and take the initiative
  • Tact and diplomacy
  • Customer Service
  • ServSafe certified
  • Food handling
  • Fine Dining
  • Sanitation
  • High volume production capability
  • Cleaning and organization

Languages

English
Full Professional
Spanish
Full Professional
Russian
Full Professional
Bulgarian
Native/ Bilingual
Greek
Professional
Korean
Elementary

Timeline

Cook II

Deployed Resources,LLC
11.2022 - Current

Bartender/Server

Outback Steakhouse
08.2022 - 10.2022

Bartender/Server

Costello's Trattoria
03.2018 - 11.2021

Executive Assistant

Admirals Cove Country Club
12.2016 - 01.2022

Manager

Stony Brooks Plaza
02.2008 - 10.2016

Passenger's Services Supervisor

MS Regal Empress/NCL Cruise lines
12.1999 - 11.2005

Real Estate Sales Associate - Real Estate

Gold Coast Schools

High School Diploma -

Aprilov National High School

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Milena Spassova