MS Office
Milena Maslak
International Patient Coordinator
Doha,QATAR
Summary
Multi-faceted, efficient, and reliable administrative professional with 3 years of experience supporting executives, personnel, and managers to improve internal operations for corporate businesses. Diversified skill set covering administrative support, client relations, writing, and team management. Excellent interpersonal, phone, and digital communication skills.
Overview
4
4
Languages
8
8
years of post-secondary education
3
3
years of professional experience
Work History
International Patient Coordinator
Acıbadem Healthcare Group
Istanbul, Turkey
04.2016 - 01.2018
- Manages the full-cycle of medical services for international patients, ensuring all needs of the patient and family are met throughout their visit; effectively troubleshoots problems expeditiously; uses discretion to determine when to involve department service ambassadors.
- Schedules appointments and verifies insurance coverage; gathers all pertinent data from international patients, referring physicians, and payers.
- Prepares pricing and bundled packages; obtains CPT codes and diagnosis information from UM physicians; obtains letters of agreement and payments from international payers within guidelines; follows-up with patients and non-contracted payers to collect additional funds as necessary.
- Responsible for developing and maintaining strong professional relationships with doctors, referral sources, staff, patients, and their families in Turkish, English, Albanian and Italian.
- Responsible for resolving transportation problems and lodging for internationals patients transferring to, or seeking services at, UM facilities including ambulance/air-ambulance services.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Assistant Manager
Arem Furniture
Istanbul, Turkey
04.2015 - 03.2016
- Assist the Factory Manager in planning and implementing strategies to attract customers.
- Coordinate daily customer service operations (e.g. Sales processes, orders and payments).
- Track the progress of weekly, monthly, quarterly and annual objectives.
- Evaluate employee performance and identify hiring and training needs.
- Supervise and motivate staff to perform their best.
- Communicate with clients and evaluate their needs.
- Create reports, analyze and interpret data, like revenues, expenses and competition.
- Make sure all employees adhere to company’s policies and guidelines.
- Act as our Factory's representative and set an example for our staff.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Bachelor's Degree - Economics, English
Istanbul University
01.2008 - 01.2012
High School Diploma -
İbrahim Muça
Librazhd, Elbasan, Albania 09.2003 - 06.2007
Skills
Patient Registration
Interdepartmental collaboration
Insurance practices
Relationship building
Scheduling
Verbal and written communication
Documentation
Medical terminology
Software
Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference
Ozkan YUKSEL, Manager at Acıbadem Healthcare Group , ozkanyuksel@acibadem.com.tr
Timeline
International Patient Coordinator
Acıbadem Healthcare Group
04.2016 - 01.2018
Assistant Manager
Arem Furniture
04.2015 - 03.2016
Bachelor's Degree - Economics, English
Istanbul University
01.2008 - 01.2012
High School Diploma -
İbrahim Muça
09.2003 - 06.2007