Milena Mihneva
Denver,CO
Summary
Detail-oriented and organized employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Web Design Consultant
Washington Park Grille / Agave Taco Bar
Denver , CO
05.2022 - Current
- Produced sample sites and received feedback about draft sites.
- Provided front-end website development using Popmenu software platform.
- Boosted user functionality by developing seamless website design, usability and marketing automation.
- Maximized client outreach, developing website to effectively market services for optimal profitability.
- Worked closely with social media team on Popmenu and social media marketing.
Restaurant Consultant
The Mansion On Colfax
Denver, CO
03.2022 - 05.2022
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Updated business appearance, social media accounts and promotional strategies.
- Observed restaurant operations, watched staff interactions, handled money, bartend and serve tables.
Lead Bartender /Supervisor of Operations/Social Media Coordinator
Kinga’s Lounge
Denver, CO
01.2019 - 02.2022
- Managed content across multiple platforms for widest audience reach.
- Managed competing deadlines with efficiency.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Kinga’s Lounge
Denver, CO
09.2013 - 12.2018
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Line Cook
Kinga’s Lounge
Denver, CO
06.2022 - 08.2022
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Education
Front End And Back End Web Development
Certificate in Web Development
University Of Denver 08.2018 - 02.2022
Bachelor of Science - Mathematics And Computer Science
Sofia University, Sofia, Bulgaria
Bulgaria 09.2007 - 05.2011
Skills
Video File Editing
Website optimization
Web development projects
Content Marketing
Site template development
CSS
Social media management
Marketing
Technical Support
Troubleshooting
Organization
Soft Skills
Adaptability
Communication
Problem-solving
Teamwork
Creativity
Persuasion
Timeline
Lead Line Cook
Kinga’s Lounge
06.2022 - 08.2022
Web Design Consultant
Washington Park Grille / Agave Taco Bar
05.2022 - Current
Restaurant Consultant
The Mansion On Colfax
03.2022 - 05.2022
Lead Bartender /Supervisor of Operations/Social Media Coordinator
Kinga’s Lounge
01.2019 - 02.2022
Front End And Back End Web Development
Certificate in Web Development
08.2018 - 02.2022
Server
Kinga’s Lounge
09.2013 - 12.2018
Bachelor of Science - Mathematics And Computer Science
Sofia University, Sofia, Bulgaria
09.2007 - 05.2011