Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Milena Mondragon

Miami,FL
Milena Mondragon

Summary

Dedicated and results-driven professional with a Bachelor's degree in International Business and ongoing pursuit of a Master's degree in Marketing.

Offering five years of diverse experience in roles such as Human Resources, Front-of-the-House Supervision, and Customer Service.

Proven expertise in human resource management, recruitment, onboarding, policy development, and compliance. Demonstrated leadership in overseeing daily operations, managing staff, and optimizing workflows for enhanced customer satisfaction and operational efficiency. Adept at resolving customer inquiries, ensuring a positive customer experience, and fostering a customer-centric approach. Possesses strong analytical, time management, and communication skills. Committed to continuous professional development and adaptable to dynamic environments.

Excited about the opportunity to leverage this multifaceted skill set in contributing positively to organizational success.

Overview

6
years of professional experience

Work History

Love Life Cafe

Front of House Supervisor
01.2021 - 10.2023

Job overview

  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
  • Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
  • Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.

Walt Disney World Resort

Human Resources Assistant
07.2019 - 01.2020

Job overview

  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Heavenly Ski Resort

Customer Service Representative
12.2018 - 04.2019

Job overview

  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Northstar California Resort

Customer Service Representative
12.2017 - 04.2018

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

San Ignacio University
Miami, FL

Bachelor of Arts from International Business
01.2023

University Overview

Skills

  • Performance Evaluation
  • Hiring
  • Organizational skills
  • Time management
  • Staff motivation
  • Customer service excellence
  • Staff Supervision
  • Quality Control

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front of House Supervisor
Love Life Cafe
01.2021 - 10.2023
Human Resources Assistant
Walt Disney World Resort
07.2019 - 01.2020
Customer Service Representative
Heavenly Ski Resort
12.2018 - 04.2019
Customer Service Representative
Northstar California Resort
12.2017 - 04.2018
San Ignacio University
Bachelor of Arts from International Business
Milena Mondragon