Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Milena Mondragon

Miami,FL

Summary

Enthusiastic MBA candidate specializing in Marketing with a projected graduation date of December 2024, equipped with advanced skills in Microsoft Office applications and a solid foundation in corporate finance, forecasting, and economic principles.

Possesses a keen understanding of the hospitality industry and adept at strategic thinking to drive business growth. Demonstrates exceptional communication skills, both written and verbal, along with the ability to handle legal contracts proficiently. Known for strong analytical capabilities and the aptitude to solve complex business challenges.

Exhibits superior leadership qualities, high energy, and a sense of urgency to deliver results under tight deadlines. Committed to continuous learning and thriving in a dynamic, fast-paced environment. Eager to leverage these attributes to contribute effectively to the success of your esteemed company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Love Life Cafe
Miami, FL
01.2024 - Current
  • Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
  • Responded quickly to any operational issues that arose throughout the shift.
  • Maintained accurate records of inventory, sales, labor costs, supplies.

Customer Service Representative

Walt Disney World Resort
Orlando, FL
07.2019 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Northstar California Resort
Truckee, CA
12.2017 - 03.2018
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

MBA - Marketing

San Ignacio University
Miami, FL
12-2024

Bachelor of Arts - International Business

San Ignacio University
Miami, FL
01-2023

Skills

  • Process Improvement
  • Schedule development
  • Strategic Planning
  • Staff Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Python Data Structures - University of Michigan
  • Programming for Everybody - University of Michigan
  • Technical Support Fundamentals - Google

Timeline

Supervisor

Love Life Cafe
01.2024 - Current

Customer Service Representative

Walt Disney World Resort
07.2019 - 01.2020

Customer Service Representative

Northstar California Resort
12.2017 - 03.2018

MBA - Marketing

San Ignacio University

Bachelor of Arts - International Business

San Ignacio University
  • Python Data Structures - University of Michigan
  • Programming for Everybody - University of Michigan
  • Technical Support Fundamentals - Google
Milena Mondragon