Milena M. Wilczak
Winter Springs,USA
Summary
Highly motivated to join a company with opportunities for growth. I bring in an extensive experience in management and customer service with a positive and joyful attitude.
Overview
14
14
years of professional experience
Work History
Owner/Photographer
Milena Wilczak Photography, LLC
Winter Springs, USA
01.2011 - Current
- Managed planning, promoting, and acquiring of new Clients while developing business relationship with existing Clients
- Promoted business on social media platforms to maximize exposure and generate revenue.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
- Edit photos using Adobe Photoshop and other software applications.
Store Manager
Sephora Inside JCPenney
Orlando, USA
06.2018 - 06.2020
- Overall sales +33% to plan in the first year. Skincare sales +76% vs +16% plan
- Tester and shrinkage results 2.8% vs 3.8% goal – the only store in the district achieving this score (the smaller % the better the result)
- Trained and promoted 1 Education Manager and 3 Operation Managers
- Won 6 out of 8 national % to plan contests - 5 times 1st place, 1 time 2nd place (out of over 600 stores)
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw store sales, education, and operations
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved Clients problems and complains
- Created weekly work schedules for store personnel.
Senior Education Manager
Sephora Inside JCPenney
Sanford, USA
10.2012 - 06.2014
- Training and Certification goals met every month
- Brand sales up 40% YTD from the hiring date
- Skincare sales increased by 60% YTD
- Five out of six consultants CMA certified within 3 months from launching the program – the only store with this achievement in the territory
- The best 2013 and 2014 SEC award
- Assessed teaching methods and evaluated their effectiveness in achieving desired results.
- New hire training and certifications
- Presented training information through role playing and team exercises.
Operation Manager
Sephora Inside JCPenney
Sanford, USA
03.2012 - 06.2014
- Delegated by Field Director to provide OPC training to local stores 4 months in the position
- Excellent execution of monthly visual sets
- Corporate recognition for organizing, implementing, and executing company operational procedures
- Created tester elimination process that was implemented in all 600 stores in the USA
- Executed all store operations while communicating and working with JcPenney operation teams, ordering, visual updates, returns, liquidations, inventory
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
BS - Business and Information Management
SEMINOLE STATE COLLEGE
Sanford, FL01.2025
Associate Of Arts -
SEMINOLE STATE COLLEGE
Sanford, FL01.2018
BS - Physical Therapy
WYZSZA SZKOLA MAZOWIECKA
01.2010
Skills
- Team leadership
- Goal-oriented
- Detailed-oriented
- Excellent customer service
- Critical thinker
- Documentation and reporting
- Recruiting and interviewing
- Performance evaluations
- Staff training and development
- Verbal and written communication
Volunteer Experience
CATHOLIC SCHOOLHOUSE OF ORLANDO, Grammar Class Tutor/ Recorder Teacher, 01/01/20, present
Languages
Polish
Native/ Bilingual
Websites
Timeline
Store Manager
Sephora Inside JCPenney
06.2018 - 06.2020
Senior Education Manager
Sephora Inside JCPenney
10.2012 - 06.2014
Operation Manager
Sephora Inside JCPenney
03.2012 - 06.2014
Owner/Photographer
Milena Wilczak Photography, LLC
01.2011 - Current
BS - Business and Information Management
SEMINOLE STATE COLLEGE
Associate Of Arts -
SEMINOLE STATE COLLEGE
BS - Physical Therapy
WYZSZA SZKOLA MAZOWIECKA
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