Milena Narvaez
Fairburn,GA
Summary
Results-driven Business Development and Sales professional with 7+ years of experience across industrial manufacturing, heavy equipment, telecommunications, and consumer products. Proven ability to develop new accounts, identify revenue opportunities, manage complex sales cycles, and build long-term customer relationships. Currently supporting growth at SILON US through new customer development, recycling partnerships, and commercialization of scrap, off-spec, and excess polymer materials. Bilingual in English and Spanish with strong experience in CRM, quoting, negotiations, forecasting, customer visits, logistics, and cross-functional coordination.
Overview
10
10
years of professional experience
Work History
Business Development Manager
SILON US LLC
Peachtree City, GA
02.2026 - Current
- Drive new business development across plastics, polymers, recycling, cable, and industrial manufacturing markets through targeted prospecting, market research, customer outreach, and in-person visits.
- Established 3+ new recycling customer accounts within the first seven months, expanding SILON's network for the sale and recovery of scrap, off-spec, and excess production materials.
- Develop commercial outlets for PE, LDPE, LLDPE, PP, films, purge, off-spec pellets, and other production scrap, helping convert waste streams into recoverable value and reduce disposal needs.
- Manage opportunities from initial qualification through pricing, quotations, negotiations, material trials, logistics coordination, and ongoing account support.
- Build relationships with recyclers, processors, manufacturers, and end users while identifying repeat-business opportunities and strategic partnerships.
- Coordinate with production, logistics, customer service, management, and international teams to align material availability, customer requirements, shipments, and commercial priorities.
- Conduct prospect and customer visits to uncover opportunities for SILON's polymer solutions, tolling capabilities, and cable-related applications.
- Support account forecasting, pricing discussions, pipeline development, and customer communication as a primary commercial contact for assigned opportunities.
Inside Sales Representative
Hitachi Construction Machinery Americas, Inc.
Newnan, GA
04.2025 - 02.2026
- Managed dealer and end-user inquiries from initial contact through purchase, delivery, and post-sale follow-up for technical heavy-equipment products.
- Used Salesforce to maintain customer records, track opportunities, generate quotes, and support pipeline follow-up across multiple territories.
- Coordinated with marketing, logistics, product support, and service teams on demonstrations, customer meetings, delivery, installation, and documentation.
- Supported dealer onboarding, product communication, sales documentation, trade-show logistics, and near-close opportunity reviews.
Parts Customer Service Representative
Hitachi Construction Machinery Americas, Inc.
Newnan, GA
08.2024 - 04.2025
- Supported customers with parts inquiries, order processing, warranty claims, issue resolution, and timely delivery coordination.
- Maintained accurate customer records and collaborated across departments to improve communication and customer satisfaction.
Customer Service Representative
Gregory Packaging
Newnan, GA
06.2023 - 08.2024
- Managed order entry and order-related issues while ensuring accurate pallet, TI x HI, and product specifications.
- Supported customer acquisition and trade-show activity; contributed to doubling order volume within a three-month period.
Marketing Manager / Sales Manager
Metro by T-Mobile
Carrollton, GA
08.2017 - 06.2023
- Led sales teams, developed local sales strategies, coached representatives, tracked KPIs, and built relationships with key customers.
- Planned and executed digital, social, email, print, and event marketing campaigns while monitoring performance and ROI.
- Analyzed customer behavior, market trends, and sales performance to identify growth opportunities and improve customer acquisition.
Sales Manager
Cricket Wireless
Carrollton, GA
02.2020 - 11.2021
- Built and managed a 10-person sales team, providing training, coaching, performance evaluations, and goal alignment.
- Developed sales strategies, nurtured key accounts, monitored market trends, and used CRM data to track performance and forecast sales.
Car Saleswoman
Scott Evans Nissan
Carrollton, GA
01.2017 - 01.2018
- Managed customer relationships and vehicle sales from product presentation through negotiation and deal completion.
- Consistently met or exceeded monthly sales targets while coordinating with management and accounting to finalize transactions.
Education
BBA -
University of West Georgia
Associate of Applied Science - Marketing Management
West Georgia Technical College
Skills
- Business Development & Prospecting
- B2B Account Management
- New Customer Acquisition
- Industrial & Technical Sales
- Sales Strategy & Market Research
- Negotiation & Quoting
- CRM: Salesforce & HubSpot
- Pipeline & Forecast Management
- Customer Visits & Presentations
- Recycling & Polymer Markets
- Cross-Functional Collaboration
- Bilingual English / Spanish
Languages
- English
- Spanish
Certification
- English
- Spanish
Recognition
- English
- Spanish
Timeline
Business Development Manager
SILON US LLC
02.2026 - Current
Inside Sales Representative
Hitachi Construction Machinery Americas, Inc.
04.2025 - 02.2026
Parts Customer Service Representative
Hitachi Construction Machinery Americas, Inc.
08.2024 - 04.2025
Customer Service Representative
Gregory Packaging
06.2023 - 08.2024
Sales Manager
Cricket Wireless
02.2020 - 11.2021
Marketing Manager / Sales Manager
Metro by T-Mobile
08.2017 - 06.2023
Car Saleswoman
Scott Evans Nissan
01.2017 - 01.2018
BBA -
University of West Georgia
Associate of Applied Science - Marketing Management
West Georgia Technical College