MILENA PUMPALOVIC
Springfield,NJ
Summary
Experienced Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 9 years of experience in Construction Billing industry with excellent analytical and time management skills.
Overview
15
15
years of professional experience
Work History
Billing Manager
JM Zoning LLC
Manhattan, NY
02.2015 - Current
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Managed monthly billing process to complete billings,send invoices, process credit card charges and returns to meet company revenue recognition policies.
- Managed a portfolio of high-value accounts, ensuring timely payments and minimized outstanding balances.
- Conducted regular account audits to identify discrepancies, resulting in increased billing accuracy.
- Cross referenced clients approvals with City Agencies such as NYC Department of Buildings , NYC Department of Transportation and provided detailed service breakdown.
Executive Administrative Assistant/ Office Manager
J&D Corporation
Forest Hills, NY
09.2010 - 02.2015
- Provides high level support for the CEO & VP of J&D Corporation
- Developed vital competitive analysis for successful company marketing strategy
- Directed, allocated, monitored inventory, controlled accounts payable and accounts receivable
- Thoroughly synchronizes budgets, staffing for the office
- Manages complex, deadline-driven operations, maintaining CEO's goals and resolving all issues to complete projects
- Primary point of contact for the CEO and VP, sales team, personnel, clients and vendors
- Manage travel arrangements, schedules, payroll, capital purchases, direct vendor relations, generated and maintained equipment tracking records.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Assistant Manager / Executive Receptionist
Daca's Fashion Corp.
06.2009 - 08.2010
- Aided management with all aspects of business operations including, but not limited to, business development, staffing, and customer service
- Oversaw and implemented training for new employees
- Designed and implemented data management systems liaised with partners, vendors, clients and external accountants
- Handle high volume calls
- Prepared operational reports and schedules to ensure complete accuracy.
Education
Bachelor's Degree/Political Science -
Queens College
Flushing, NY01.2013
Skills
- Proficient in Microsoft Word, Windows, Power Point, Outlook,Excel
- Proficient in navigating NYC Department of Building Agencies
- Construction Billing and Contract Management
- Invoice Processing
- Collections Management
- Operations Monitoring
- Customer Service
- Intuit QuickBooks
- Accounting management
- Fluent in Serbo-Croatian, working knowledge of Spanish
- Change order management
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Billing Manager
JM Zoning LLC
02.2015 - Current
Executive Administrative Assistant/ Office Manager
J&D Corporation
09.2010 - 02.2015
Assistant Manager / Executive Receptionist
Daca's Fashion Corp.
06.2009 - 08.2010
Bachelor's Degree/Political Science -
Queens College