MILENA PUMPALOVIC
Springfield,NJ
Summary
Experienced Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 9 years of experience in Construction Billing industry with excellent analytical and time management skills.
Overview
15
15
years of professional experience
Work History
Billing Manager
JM Zoning LLC
02.2015 - Current
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Managed monthly billing process to complete billings,send invoices, process credit card charges and returns to meet company revenue recognition policies.
- Managed a portfolio of high-value accounts, ensuring timely payments and minimized outstanding balances.
- Conducted regular account audits to identify discrepancies, resulting in increased billing accuracy.
- Cross referenced clients approvals with City Agencies such as NYC Department of Buildings , NYC Department of Transportation and provided detailed service breakdown.
Executive Administrative Assistant/ Office Manager
J&D Corporation
09.2010 - 02.2015
- Provides high level support for the CEO & VP of J&D Corporation
- Developed vital competitive analysis for successful company marketing strategy
- Directed, allocated, monitored inventory, controlled accounts payable and accounts receivable
- Thoroughly synchronizes budgets, staffing for the office
- Manages complex, deadline-driven operations, maintaining CEO's goals and resolving all issues to complete projects
- Primary point of contact for the CEO and VP, sales team, personnel, clients and vendors
- Manage travel arrangements, schedules, payroll, capital purchases, direct vendor relations, generated and maintained equipment tracking records.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Assistant Manager / Executive Receptionist
Daca's Fashion Corp.
06.2009 - 08.2010
- Aided management with all aspects of business operations including, but not limited to, business development, staffing, and customer service
- Oversaw and implemented training for new employees
- Designed and implemented data management systems liaised with partners, vendors, clients and external accountants
- Handle high volume calls
- Prepared operational reports and schedules to ensure complete accuracy.
Education
Bachelor's Degree/Political Science -
Queens College
Flushing, NY01.2013
Skills
- Proficient in Microsoft Word, Windows, Power Point, Outlook,Excel
- Proficient in navigating NYC Department of Building Agencies
- Construction Billing and Contract Management
- Invoice Processing
- Collections Management
- Operations Monitoring
- Customer Service
- Intuit QuickBooks
- Accounting management
- Fluent in Serbo-Croatian, working knowledge of Spanish
- Change order management
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Billing Manager
JM Zoning LLC
02.2015 - Current
Executive Administrative Assistant/ Office Manager
J&D Corporation
09.2010 - 02.2015
Assistant Manager / Executive Receptionist
Daca's Fashion Corp.
06.2009 - 08.2010
Bachelor's Degree/Political Science -
Queens College