Milena Ricardo
Spring,TX
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Shipley Donuts
08.2022 - 04.2023
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS cash register and equipment to collect payments.
Front Desk Receptionist
Hatha Yoga Indian School
01.2020 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Assist to Yogi, Practice Session.
- Self-motivated, with a strong sense of personal responsibility.
- Certified Yoga Teacher in Anatomy Pranayama, Meditation Core Hatha Yoga Asanas and communication skills.
Customer Service Representative
BH Cleaning Service S.A
02.2014 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information and cleaning services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling cleaning functions.
Education
BBA - International Relations
Universidad Jorge Tadeo Lozano
Bogota Colombia 07.2007
Skills
- Locations Expertise
- Microsoft Office
- Billing and Payment Processing
- Safety Rules
- Food and Beverage Experience
- Collaborative Relationships
- Station Preparation
- Guest Relations
- High-Volume Dining
- Answer Telephone Calls
- Administrative and Clerical Support
Languages
Spanish
Full Professional
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Team Lead
Shipley Donuts
08.2022 - 04.2023
Front Desk Receptionist
Hatha Yoga Indian School
01.2020 - 02.2022
Customer Service Representative
BH Cleaning Service S.A
02.2014 - 06.2018
BBA - International Relations
Universidad Jorge Tadeo Lozano
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