Milena Risteska

• Enforcement of safety and federally compliance regulations

• Prepare all the paperwork for hiring procedure ,
• Driver Orientation
• Organizing / preparing truck/trailer documents
• ELD
• Implement safety training programs.
• Equipment inspections
• Organizing Equipment maintenance
• Work with drivers to improve driving skills
• Commitment to providing a safe work environment
• Reporting ,exchange information with claims, taking care of entire case
• Registrations
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Daily Monitoring Driver log books (Helping / checking )
• Real-time driver assistance
• Handling DATAQ, IRP, TICKETS,DOT Inspections and maintenances record,CLAIMS
• DRUG AND ALCOHOL Related questions (SAP Program)
• Manage and track Driver Performance
  
  
  

•Driver Orientation

• Prepare all the paperwork for hiring procedure ,
• Driver Orientation
• Organizing / preparing truck/trailer documents
• Helping with Accounting (creating drivers statements)
• ELD
• Helping with insurance ( adding/ removing- truck, trailers, driver)
• Implement safety training programs.
• Equipment inspections
• Organizing Equipment maintenance
• Work with drivers to improve driving skills
• Commitment to providing a safe work environment
• Registrations
• IFTA
• Daily Monitoring Driver log books (Helping / checking )
• Handling DATAQ, IRP, TICKETS,DOT Inspections and maintenances record,
• DRUG AND ALCOHOL Related questions (SAP Program)

• Prepare all the paperwork for hiring procedure ,
• Driver Orientation
• Organizing / preparing truck/trailer documents
• Implement safety training programs.
• Equipment inspections
• Organizing Equipment maintenance
• Work with drivers to improve driving skills
• Commitment to providing a safe work environment
• Registrations
• IFTA
• Daily Monitoring Driver log books
• Handling DATAQ, IRP, TICKETS,DOT Inspections and maintenances record,
• DRUG AND ALCOHOL Related questions (SAP Program)
• Installing equipment in the truck ELD device/ Cameras

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Resolved guest complaints by addressing issues with rooms promptly.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Checked guests in out of hotel, made reservations, and processed payments.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new team members on company procedures, customer service and issue resolution.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Confirmed appointments, communicated with clients, and updated client records.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer problems and complaints.

• Inspected worksites, practices, and gear for compliance with established safety standards.
• Recommended changes to company culture to improve safety and meet changing demands.
• Conducted safety audits and investigated plant quality issues.
• Conducted investigations into incidents and reported on findings.

Driver Orientation

• Prepare all the paperwork for hiring procedure ,
• Driver Orientation
• Organizing / preparing truck/trailer documents
• Helping with Accounting (creating drivers statements)
• ELD
• Implement safety training programs.
• Equipment inspections
• Organizing Equipment maintenance
• Work with drivers to improve driving skills
• Commitment to providing a safe work environment
• IFTA
• Daily Monitoring Driver log books (Helping / checking )
• ,DOT Inspections and maintenances record,
• DRUG AND ALCOHOL Related questions