Milena Romoli
Newton,MA
Summary
Bilingual Marketing and Advertising professional with 14 years of combined experience in executive assistance, customer service, and administrative support across international companies, legal firms, and nonprofit organizations. Skilled in digital marketing, finance, reporting, and office coordination. Experienced in supporting executives and teams through calendar management, travel coordination, and daily operations. Highly organized, detail-oriented, and recognized for handling sensitive information with discretion.
Let me know if you'd like a version for a cover letter or LinkedIn summary as well.
Overview
13
13
years of professional experience
Work History
LEAD PROGRAM ADMINISTRATOR
INTERNATIONAL INSTITUTE OF NEW ENGLAND
09.2024 - Current
- Oversee the daily operations of the RCA program, ensuring compliance with local, state, and federal regulations
- Lead regular team meetings to discuss program updates, challenges, and opportunities for improvement.
- Provide regular reports on program outcomes, financial expenditures, and other key performance indicators to senior management and external stakeholders.
- Maintain accurate records of financial transactions in accounting software or spreadsheets.
- Administration of RCA program 3000 active clients
- Reconcile bank accounts and credit card statements to ensure accuracy.
- Supervision team of 6 persons
- Streamlined communication between departments, enhancing collaboration on key projects.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in project management tasks, tracking deadlines and deliverables to ensure project success.
- Processed travel expenses and reimbursements for executive team and senior management group.
DATA ENTRY SPECIALIST
INTERNATIONAL INSTITUTE OF NEW ENGLAND
02.2024 - 09.2024
- Creation of customer profiles in APRICOT and RISIS
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verification of information and documentation prior to data entry
- Entered and updated data in internal databases accurately and efficiently.
- Maintained quality control by verifying data integrity and consistency across systems.
- I was promoted to Lead Program Administrator, after 4 months of working at IINE for my excellent performance.
OFFICE ASSISTANT
RUBIN POMERLEAU
09.2023 - 02.2024
- Handling the attorney's scheduling, Keep track of important deadlines (court dates, filing deadlines, etc.).
- Help maintain timekeeping and billing records, prepare client invoices, and track payment status.
- Interpreter intakes (English Spanish) Immigration cases
- Reconciled bank statements with internal records to maintain financial accuracy and integrity.
- Negotiated payment plans with customers to facilitate timely collections.
- Processed payments and applied to customer balances.
- Assisted in coordinating schedules and meetings for team members.
ATTENDANT SPECIALIST
ELARA CARING
02.2023 - 08.2023
- Accurately enter and update large volumes of data from various sources (e.g., paper documents, online forms, spreadsheets) into internal databases
- Weekly report generation prior to payroll
- Provide general administrative support as needed, including filing, scanning, or copying documents
- Managed timekeeping software to track attendance and leave requests efficiently.
- Researched and resolved time discrepancies.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
MARKETING CONSULTANT
MEDSYSTEMS COLOMBIA
11.2020 - 05.2022
- Developed comprehensive brand strategies to enhance market positioning and customer engagement.
- Coordinated logistics for large-scale events, ensuring seamless execution from planning to completion.
- Analyzed campaign performance metrics to optimize future marketing initiatives and improve ROI.
ACCOUNT MANAGER
ABRE BUENOS AIRES
02.2021 - 01.2022
- Account management Bolivia, Dominican Republic and Paraguay, market and competitor research for hair transplant products.
- Analyzed market trends to identify opportunities for account growth and expansion initiatives.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
MARKETING MANAGER
VENUS CONCEPT
03.2018 - 08.2020
- Generation of annual marketing plan and budget for medical aesthetic segment products.
- Planning of events oriented to branding
- Management team 3 staff
- Salesforce customer management for the sales team
- Mentored junior designers, providing guidance on best practices and design principles to improve overall quality.
MARKETING COORDINATOR
LATIN SHOES
07.2017 - 03.2018
- Developed and maintained relationships with vendors and partners to optimize promotional efforts.
- Communication and image strategy design for the company's brands: Sergio Tacchini, Goodyear, Stone, Barker, Pampili, Ferracini, Kolosh, Ortopé, Arcial.
- Coordination of shooting for photographic campaigns
MARKETING COORDINATOR
PEISA
11.2012 - 06.2017
- Creation of actions in social networks, creation of Briefs
- Off and On-line media buying for B2C and B2B.
- Coordination of advertising agencies, press and events.
- Increased the number of Facebook fans by 145% from 11,000 to 27,000 in the first year of management.
- Monthly expense control and entry in the accounting system
Education
Master's Degree - Digital Marketing and Communication Management
Rey Juan Carlos
01.2018
Diploma - Digital marketing
ESEADE
01.2011
Bachelors Degree - Marketing & Advertising
Politécnico Grancolombiano
01.2006
Diploma - Communication Management
Politecnico Grancolombiano
01.2005
Skills
- Briefing
- Reporting
- Bilingual (English- Spanish)
- Executive support
- Expense reporting
- Scheduling
- Project planning
- Invoice processing
- Social Media
- Marketing campaign execution
Accomplishments
- Supervised team of 6 staff members.
At the International Institute of New England, I was promoted from Data Entry to Lead Program Administrator within four months in recognition of my outstanding performance and dedication.
Languages
English
Full Professional
Spanish
Native or Bilingual
COURSES AND SEMINARS
- Google Ads Display Advertising Certification (2020) Google Ads Measurement certification (2020) Google Ads Search certification (2020)
- Google Analytics Individual Qualification (2020) Google My Business Basic (2019)
- Web Analytics Course (2015) Escuela de Organización Industrial - Argentina
- Community Manager (2012) Escuela Superior de Publicidad - Argentina
- Creative Writing Interactive - Argentina (2010)Escuela Superior de Publicidad -Argentina
- Free courses in web design (2009)University of Buenos Aires
KNOWLEDGE
- ADWORDS
- SALESFORCE
- RISIS
- APRICOT
- ANALYTICS
- REPORTING
- ADOBE CREATIVE
- CANVA
- QUICKBOOKS
Timeline
LEAD PROGRAM ADMINISTRATOR
INTERNATIONAL INSTITUTE OF NEW ENGLAND
09.2024 - Current
DATA ENTRY SPECIALIST
INTERNATIONAL INSTITUTE OF NEW ENGLAND
02.2024 - 09.2024
OFFICE ASSISTANT
RUBIN POMERLEAU
09.2023 - 02.2024
ATTENDANT SPECIALIST
ELARA CARING
02.2023 - 08.2023
ACCOUNT MANAGER
ABRE BUENOS AIRES
02.2021 - 01.2022
MARKETING CONSULTANT
MEDSYSTEMS COLOMBIA
11.2020 - 05.2022
MARKETING MANAGER
VENUS CONCEPT
03.2018 - 08.2020
MARKETING COORDINATOR
LATIN SHOES
07.2017 - 03.2018
MARKETING COORDINATOR
PEISA
11.2012 - 06.2017
Diploma - Digital marketing
ESEADE
Bachelors Degree - Marketing & Advertising
Politécnico Grancolombiano
Diploma - Communication Management
Politecnico Grancolombiano
Master's Degree - Digital Marketing and Communication Management
Rey Juan Carlos
Similar Profiles
Arielle FarberArielle Farber
Refugee Resettlement Intern at International Institute of New EnglandRefugee Resettlement Intern at International Institute of New England
Mohammed RuhanMohammed Ruhan
Volunteer at International Institute of New EnglandVolunteer at International Institute of New England
Kervens RigaudKervens Rigaud
RCA ADMINISTRATOR at INTERNATIONAL INSTITUTE OF NEW ENGLANDRCA ADMINISTRATOR at INTERNATIONAL INSTITUTE OF NEW ENGLAND
Angel SenfumaAngel Senfuma
Senior Human Resource Administrator at Insource ServiceSenior Human Resource Administrator at Insource Service
Mary Beth KazarosianMary Beth Kazarosian
Senior Student Athlete Academic Administrator at University of Massachusetts BostonSenior Student Athlete Academic Administrator at University of Massachusetts Boston