Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milena Shirvanyan

Fontana,CA

Summary

Energetic Associate Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Hardworking, organized and dependable. Positive attitude in managing multiple tasks.

Overview

12
12
years of professional experience

Work History

Lead Teller

First Financial Credit Union
04.2024 - Current
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Introduced customers to other bank team members to help meet financial needs.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Assisted in achieving audit compliance, rigorously following internal policies and external regulations.
  • Maintained friendly and professional customer interactions.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.

Associate Banker

JP Morgan Chase
04.2018 - 04.2020
  • Maintained a balanced cash box at the end of each day
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Balanced teller drawers and ATM cash.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.

Preschool Teacher's Assistant

Los Angeles Unified School District, LAUSD
02.2016 - 04.2018
  • Supervised children during in-classroom activities and on playground.
  • Organized snack time and nap hours.
  • Helped teacher prepare instructional material and displays.
  • Taught children with creative approaches, methods, and techniques.
  • Provided educational instruction to children ages 2-5 years old.
  • Assisted teacher with daily tasks.

Sales Associate

Staples
06.2013 - 04.2018
  • Maintained a balanced cash box att the end of the day
  • Did the books
  • Did opening and closing procedures
  • Maintained a clean store front
  • Organized shelves, priced merchandise and engaged with customers
  • Trained new employees on customer service, money handling
  • Managed returns, exchanges and refunds according to store policy
  • Developed and maintained strong relationships with customers
  • Solved customer issues by offering relevant products and services.
  • Maintained a calm demeanor during busy and stressful situations
  • Quoted prices, credit terms and other bid specifications.

Education

High School Diploma -

Options For Youth
Burbank, CA

Skills

  • Developing Customer Relationships
  • Cash Handling
  • ATM Balancing
  • Customer Relationship Management
  • Opening and Closing Procedures
  • Staff Training
  • Strong Work Ethic and Dependable
  • Product and Service Sales
  • Listening Skills
  • Customer Service

Languages

Armenian
Native or Bilingual

Timeline

Lead Teller

First Financial Credit Union
04.2024 - Current

Associate Banker

JP Morgan Chase
04.2018 - 04.2020

Preschool Teacher's Assistant

Los Angeles Unified School District, LAUSD
02.2016 - 04.2018

Sales Associate

Staples
06.2013 - 04.2018

High School Diploma -

Options For Youth

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