Milena Valle
Porterville,CA
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Family Healthcare Network
07.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Key Holder Supervisor
Mister Car Wash
04.2022 - 07.2023
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Rotated stock according to dates and protocols.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Environmental Services Housekeeper
Sierra View Medical Center
08.2018 - 01.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Shift Manager
Cotti Foods
07.2014 - 08.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Sanger High School
Sanger, CA06.2013
Skills
- Problem-solving skills
- Data Entry
- Customer Service
- Verbal and written communication
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Payment Processing
Timeline
Call Center Representative
Family Healthcare Network
07.2023 - Current
Key Holder Supervisor
Mister Car Wash
04.2022 - 07.2023
Environmental Services Housekeeper
Sierra View Medical Center
08.2018 - 01.2022
Shift Manager
Cotti Foods
07.2014 - 08.2018
High School Diploma -
Sanger High School
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