Milene Tosta
Kingwood,TX
Summary
Dynamic professional recently relocated to Kingwood, TX, with a strong commitment to excellence and a versatile skill set. Authorized to work in the U.S. for any employer and ready to contribute effectively in diverse environments. Eager to transition into a Project Manager role, leveraging extensive experience and adaptability to drive success in new opportunities. Passionate about making a meaningful impact while embracing challenges in collaborative settings that foster innovation and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Sales Representative
Club Pilates
08.2024 - Current
- Managed and lead team of sales representatives, providing coaching and guidance to achieve sales targets
- Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and repeat business
- Mentored and trained junior sales representatives, contributing to their professional growth and development
- Acted as liaison between sales team and other departments to ensure seamless communication and collaboration
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
Project Management Office (PMO) Manager
Northern Virginia Granite
06.2023 - 06.2025
- Identifying client needs. surveying building areas, determining suitable construction methodology, operating equipment, recommending construction contractors, and creating project budgets and schedules.
- Draws up, estimates, and determines the overall costs of a new or existing construction project.
- Reading project blueprint and creating an estimate. Ones estimate are approved creating project contract.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Manager
Casa Blanca Tandoori
08.2019 - 07.2024
- Trained Servers and bartenders
- Managed sales
- Handled day-to-day operations
- Managed shifts
- Supervised 15+ employees
- Handled all sales reporting
- Responsible for running Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc
- Supervise and assist with the processing of daily receipts
- Monitor daily liquor counts and verify accuracy through Revel POS system
- Responsible for running Effective management of the Restaurant and Outlets to ensure the achievement of our financial goals
General Manager
CHEESETIQUE-BALLSTON LOCATION
05.2018 - 09.2019
- Provide superior service to all customers at all times, while following The Cheesetique guidelines
- Plan, supervise and coordinate the daily operations of Food & Beverage outlet
- Exercise supervisory authority over restaurant and bar. Implement training manuals and supervise training of employees. Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules
- Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc
- Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc
- Supervise and assist with the processing of daily receipts
- Monitor daily liquor counts and verify accuracy through Revel POS system
Manager
OLIVE GARDEN
02.2017 - 09.2018
- Training and developing Crew Members, Assistant Manager and Manager Trainee
- Interacts with management of other department within areas of responsibility and develops solid working relationships with them
- Disciplines and develops all Assistant General Managers, Supervisors, dining room staff, Chef, kitchen staff, and café staff
- Appraising employee work performance to ensure that they perform at optimal levels
- Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager
- Works with the Chef and restaurant managers to develop promotions, food and wine pairings, menu items and presentations
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
Host Manager
Cyclone Anaya's
03.2013 - 08.2017
- Providing mentorship and management to all F&B leaders and colleagues, ensuring the delivery of Cyclone Anaya's service promise
- Supporting Restaurant General Manager in fostering and developing new partnerships with suppliers and the community in order to create efficiencies in relation to value and service
- Assisting Restaurant General Manager in building collaborative relationships throughout the Restaurant, including but not limited to Culinary, Stewarding, Banquets, Engineering, Human Resources and Sales
- Engaging and managing internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings, problem solving and participating in and leading in cross functional hotel assignments
- Ensuring seamless service of dinners in the restaurant and providing elevated guest service
- Effective management of Restaurant and Outlets to ensure the achievement of financial goals
- Leading Host Team. Face of the Restaurant
Education
Bachelor - Business Management
JMU
Harrisonburg, VA06-2017
High School Diploma - High school
Annandale High School/Home School
Annandale, VA12-2014
Skills
- Microsoft Office
- Outside sales
- Negotiation
- Organizational skills
- Training
- Translation
- Management
- POS
- Customer service
- Restaurant Management
- Time management
- CRM software
- Construction estimating
- Aloha POS
- Restaurant Experience
- Inventory control
- Blueprint reading
- Communication skills
- Staff training
- Upselling strategies
Certification
- OSHA 30
- Driver's License
- TWIC Card
- OSHA 10
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Sales Representative
Club Pilates
08.2024 - Current
Project Management Office (PMO) Manager
Northern Virginia Granite
06.2023 - 06.2025
Manager
Casa Blanca Tandoori
08.2019 - 07.2024
General Manager
CHEESETIQUE-BALLSTON LOCATION
05.2018 - 09.2019
Manager
OLIVE GARDEN
02.2017 - 09.2018
Host Manager
Cyclone Anaya's
03.2013 - 08.2017
Bachelor - Business Management
JMU
High School Diploma - High school
Annandale High School/Home School
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