Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Certification
Additional Trainings and Skills
Timeline
Generic

Miler Uzcategui

Katy,TX

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than five years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Helpful professional commended as valuable team player with expertise in Alarm Systems and Home Automation. Ready to bring 5 years of relevant work experience to new position in Security industry in Houston, Texas and surrounding area.

Reliable Installer with five years of experience in security roles.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

DTH Full-time Technician

VIVINT
11.2019 - Current
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Addressed routine equipment maintenance according to established schedule.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Tracked and recorded parts and labor costs related to each service call.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.

DevOps Engineer

Royal Dutch Shell – Wells Technology
08.2018 - 11.2019
  • Improved code deployment efficiency by automating processes with CI/CD pipelines.
  • Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
  • Collaborated with development teams to streamline software releases, resulting in faster timetomarket.
  • Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
  • Collaborated with team to analyze system solutions based on client requirements.
  • Tested and deployed scalable and highly available software products.
  • Tested functional compliance of company products.

IT Security Coordinator

Banco Occidental De Descuento
08.2007 - 12.2014
  • Enhanced security measures by implementing advanced surveillance systems and access control protocols.
  • Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
  • Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
  • Coordinated with law enforcement agencies to resolve security breaches swiftly and effectively.
  • Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
  • Streamlined communication between security team members through the implementation of efficient reporting tools and processes.
  • Managed access control systems, ensuring only authorized individuals gained entry into secured areas.
  • Assessed existing security infrastructure for vulnerabilities, recommending upgrades as needed to maintain optimal protection levels.
  • Analyzed incident reports to identify trends and implement targeted security improvements accordingly.
  • Maintained detailed records of all security activities, providing accurate documentation for internal review or legal proceedings if necessary.
  • Collaborated with external vendors to source software that enhanced overall security capabilities.
  • Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
  • Improved overall site safety by coordinating with maintenance teams to address potential hazards promptly.
  • Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
  • Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
  • Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
  • Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
  • Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Trained security workers on site-specified procedures.
  • Recorded daily security occurrences in site assignment log.
  • Performed security investigations and reported findings to client management.
  • Assessed electronic security systems and reported malfunctions.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.

Software QA/QC Analyst

Banco Occidental De Descuento
04.2006 - 03.2007
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Researched and adopted new technologies to add value to existing offerings.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Enhanced interfaces to promote better functionality for users.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.

Operator

GEOTEAM
01.2006 - 04.2006
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.

Intern

CANTV
01.2005 - 11.2005
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Designed and developed software for managing customers.

Education

Associate of Science - Associate Digital Communication

Houston Community College
Houston, TX
07.2018

Associate of Applied Science - Management Leadership

Universidad Rafael Belloso Chacin
Maracaibo, ZUL
11.2011

Associate of Applied Science - Specialty On Integrated Reservoir Studies.

Universidad Rafael Belloso Chacin
Maracaibo, ZUL
11.2007

Bachelor of Science - Systems Engineer

Universidad De Oriente
Puerto La Cruz, ANZ
12.2004

Skills

  • Commercial Construction Experience
  • Customer Service
  • Issue Analysis
  • Equipment Repair
  • Cost Control
  • Operations Monitoring
  • Quality Control
  • User Training
  • Component Replacement
  • System Troubleshooting
  • System Installation
  • Environmental Compliance
  • OSHA Compliance
  • Equipment Maintenance
  • Multitasking and Organization
  • System Tests
  • Program Support
  • Written/Verbal Communication
  • Works Well Under Pressure
  • Construction Management
  • Risk Mitigation
  • Hardware Installation
  • Performance Improvement
  • Installation and Repair
  • Residential Construction
  • Preventive Maintenance
  • Repair Services
  • Project Support
  • Issue Resolution
  • Extensive Organizational Skills
  • Equipment Calibration
  • Relationship Building
  • Assembly and Production
  • Design Techniques
  • Project Management
  • Design Principles
  • Tool Retrieval
  • Document Preparation
  • Product Inspections
  • Power Tools and Equipment
  • Complex Repairs
  • Operation Monitoring
  • Production Scheduling
  • Safety Equipment
  • Information Tracking
  • Production Assistance
  • Network Administration
  • Attention to Detail
  • Documentation and Reporting
  • Manufacturing Processes
  • Computer-Assisted Diagnostics
  • Deadline-Oriented
  • Drywalling
  • Customer Interaction
  • Staff Education and Training
  • Team Training
  • Work Planning and Prioritization
  • Maintenance and Repairs
  • Routine Inspections
  • Troubleshooting
  • Customer Rapport
  • Instrument Calibration
  • Project Estimation and Bidding
  • Analytical/Scientific Software
  • HVAC Systems
  • Safety Compliance
  • Active Listening
  • Workload Management
  • Decision Making
  • Technical Troubleshooting
  • Ethical Conduct
  • Stress Management
  • Self-motivation
  • Organizational Skills
  • Problem Solving
  • Continuous Improvement
  • Software Configuration
  • Critical Thinking
  • Cross-functional Collaboration
  • Emotional Intelligence
  • Computer Literacy
  • Technical Support
  • Leadership Abilities
  • Process Optimization
  • Teamwork Abilities
  • Resourcefulness

Accomplishments

    - Three consecutive years as number one Technician in the region.

Affiliations

  • Colegio de Ingenieros del Estado Zulia

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

Technician Alarm Installer - State of Texas

ACR Technician Registration - State of Texas

Fire Marshal License - State of Texas

Fundamentos ITIL V3 BOD Maracaibo, Zulia

Seguridad de Activos de Inf. BOD Maracaibo, Zulia

Pruebas de Software BOD Maracaibo, Zulia

Formación Auditor ISO 27001:2005 FONDONORMA Maracaibo, Zulia

Gestión de la Calidad ISO 9001:2000 FONDONORMA Maracaibo, Zulia

CCNA1 Cisco Systems Barcelona, Anzoátegui

CCNA2 Cisco Systems Maracaibo, Zulia

Additional Trainings and Skills

Modelos de Negociación de Harvard Cambridge Intl Consul. Maracaibo, Zulia

Liderazgo Creator Consultores Maracaibo, Zulia

Gerencia de Proyectos Según PMI E, S y Asociados Maracaibo, Zulia

PNL Satya Maracaibo, Zulia

Object Control Procesos y Tech Ltda. Maracaibo, Zulia

Postilion Trainning Postilion Maracaibo, Zulia

Macromedia Flash UNIDATA Maracaibo, Zulia

Java Script UNIDATA Maracaibo, Zulia

Microsoft Visual Basic UNIDATA Maracaibo, Zulia

Desarrollo de Páginas Web UNIDATA Maracaibo, Zulia

Linux Profesional 1 Telnet Maracaibo, Zulia

Liderazgo y Dirección Sinergia Maracaibo, Zulia

Inteligencia Emocional Sinergia Maracaibo, Zulia

Planificación Estratégica Sinergia Maracaibo, Zulia

Ventas Sinergia Maracaibo, Zulia

Finanzas Sinergia Maracaibo, Zulia

Recursos Humanos Sinergia Maracaibo, Zulia

Entorno Legal Sinergia Maracaibo, Zulia

Mercadeo Sinergia Maracaibo, Zulia

Entorno Económico Sinergia Maracaibo, Zulia

Control Estadístico de Procesos CREE Maracaibo, Zulia

Prevención y Legitimación de Cap. URBE Maracaibo, Zulia

Seguridad y Salud Laboral URBE Maracaibo, Zulia

Atención Primaria en Emergencias ECO SALUD Maracaibo, Zulia

Brigada de Rescate ECO SALUD Maracaibo, Zulia

Prevención de Accidentes Academia Bomberos Maracaibo, Zulia

Microsoft Office software. Word, Excel
and Powerpoint
Adobe Design Software Photoshop,
InDesign, Illustrator, After Effects and Premiere.
3D Modelling Software – Maya.
Data Bases MongoDB and SQL
Phyton Programming Language
Python Visualization Dashboards with Plotly's Dash Library
Responsive Web & Mobile Development in HTML, CSS & Javascript

Timeline

DTH Full-time Technician

VIVINT
11.2019 - Current

DevOps Engineer

Royal Dutch Shell – Wells Technology
08.2018 - 11.2019

IT Security Coordinator

Banco Occidental De Descuento
08.2007 - 12.2014

Software QA/QC Analyst

Banco Occidental De Descuento
04.2006 - 03.2007

Operator

GEOTEAM
01.2006 - 04.2006

Intern

CANTV
01.2005 - 11.2005

Associate of Science - Associate Digital Communication

Houston Community College

Associate of Applied Science - Management Leadership

Universidad Rafael Belloso Chacin

Associate of Applied Science - Specialty On Integrated Reservoir Studies.

Universidad Rafael Belloso Chacin

Bachelor of Science - Systems Engineer

Universidad De Oriente

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