Miles Agee
Los Angeles,CA
Summary
Goal oriented and career focused professional with the endeavors of pioneering Film and Television through Acting, Screenwriting, and producing. Expertise also includes customer service, hospitality, as well as being able to facilitate weekly team building exercises to build trust and comradery amongst each other. I work to create and collaborate on projects that provide unique and interesting perspectives that have not been documented before.
Overview
3
3
years of professional experience
Work History
Personal Trainer
Equinox
07.2023 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Guest Experience Team Leader
lululemon
08.2021 - Current
- Enhanced guest satisfaction by implementing personalized service initiatives and addressing customer concerns promptly.
- Streamlined operations for improved efficiency, ensuring guests received timely assistance during check-in and check-out processes.
- Led a team of guest experience professionals, focusing on staff development and performance management to deliver exceptional service.
- Developed standard operating procedures to maintain consistency in guest services across the team, resulting in increased positive feedback from customers.
- Analyzed guest feedback data to identify trends and areas for improvement, leading to targeted training programs for staff members.
- Remained available 6-8 hours daily to respond to guest needs, complaints or inquiries.
Guest Services Coordinator
Lake Austin Spa Resort
10.2020 - 08.2021
- Welcoming guests and providing a positive first impression of the hotel and spa.
- Gathering new client information during the initial phone call and maintaining confidentiality for high profile guests.
- Providing exceptional service to guests by offering valet parking, luggage transport, tours of the property, scheduling their transportation to and from the property, and concluding the guest experience by going over their invoices and paying them out.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Handled check-in and check-outs of 80 guests daily by assigning rooms, administering keys and answering questions.
Education
Bachelor of Arts - Acting
University of Texas At Austin
Austin, TX05.2020
Skills
- Motivational
- Delegation and supervision
- Innovative thinking
- Cross-functional collaboration
- Social media management
- Group and Individual Instruction
- Adaptability and flexibility
- Team management
- Customer service excellence
- Decision making
Timeline
Personal Trainer
Equinox
07.2023 - Current
Guest Experience Team Leader
lululemon
08.2021 - Current
Guest Services Coordinator
Lake Austin Spa Resort
10.2020 - 08.2021
Bachelor of Arts - Acting
University of Texas At Austin
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