Miles Blackwell
Parkersburg
Summary
Dynamic leader and problem-solver with experience in customer service, adept in hardware repair and fostering team collaboration. Excelled in training and mentoring, enhancing team efficiency. Trained in electrical maintenance, PLC programming, and promoting a culture of high energy and professionalism. Achieved significant improvements in team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
Intern
Really Cheap Geeks
05.2022 - 05.2023
- Analyzed problems and worked with teams to develop solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Assisted customers with technical support inquiries.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Instrumentation & Electricity
Washington County Career Center
Marietta, OH09-2024
High School Diploma -
Parkersburg South High School
Parkersburg, WV05-2023
Skills
- Calibration tools
- Electrical and mechanical schematics
- PLC programming
- Hardware repair
- Hardware installation
- State and local codes
- Electrical maintenance and repair
Timeline
Team Lead
Panera Bread
06.2023 - Current
Intern
Really Cheap Geeks
05.2022 - 05.2023
No Degree - Instrumentation & Electricity
Washington County Career Center
High School Diploma -
Parkersburg South High School
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