Miles Bower

• Contributed to the successful execution of company initiatives by following guidelines and providing input on new processes during the implementation phase for overnight operations.
• Resolved conflicts between employees or customers professionally while maintaining a calm demeanor under pressure situations encountered during the overnight shift.
• Operated cash registers, managed financial transactions, and balanced drawers at the end of each night shift to ensure accuracy.
• Facilitated employee training sessions for new hires on company policies, safety protocols, and standard operating procedures during overnight shifts.

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• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
• Provided process training to technical staff in consultant capacity.
• Collaborated with other department leaders to develop integrated strategies for organizational success.
• Oversaw risk management protocols, proactively identifying potential issues before they became significant problems.