Miles Brooks

Business Manager with Results that Outperforms Submarket in Occupancy and Online Reputation.

• Seasoned leader with third-party management team responsible for optimizing financial gains, return on investments and promoting positive reputations with residents and community.
• Achieve year-over-year rent growth, strong effective rents and positive online reputations by championing healthy operations and financial commitments.
• Provide support and leadership to various asset locations within organization.
• Facilitate learning opportunities and provide development of team members which have led to growth and promotions.
• Completed annual budgets and forecasts for multiple industries.
• Provide suggestions and insight involving submarket performance, capital improvements, asset preservation, budget and return on investments.
• Managed various communities including 440 home high-rise, multi-site community with a portfolio of 4 properties consisting of 210 homes, garden and high-rise communities, Class A and B communities, Rent Control, BMR and Corporate Housing.
• Unique career of hospitality, hotel and property management including Revenue Management and Accounting.
• Opened 4 hotels (similar to lease-up experience).
• Experienced in project implementations, creating processes for new operations, analyzing data and operational improvements.
• Yardi 7S, Ops Technology, Leo 24/7, Asana, Oracle, MRI, Yieldstar, AIRM.
• Currently enrolled in (CAM) Certified Apartment Manager program.
• Engaged in obtaining Hawaiian Real Estate License.

Leadership Skills

• Engage immediate leadership and asset team on project updates, financial concerns, and state of current affairs.
• Lead in revenue decisions to increase revenue, maximize market share and increase occupancy.
• Experienced in project implementations, creating processes for new operations, analyzing data and operational improvements.
• Create strong healthy operations through staff development and providing cross-department training.
• Consistently achieved impressive results on inspections and audits from state, local government, fire department and property management compliance teams.
• Oversee Maintenance department including coaching in-house staff, sourcing vendors/subcontractors, approve new jobs, ensure permits and certificate of insurance are obtained. Ensure monthly vendors perform duties according to scope of work.
• Schedule, oversee and manage annual life safety system testing, certifications, and periodic maintenance schedules and inspections.
• Ensure community meets state and local compliance requirements.
• Schedule, oversee and manage annual life safety system testing, annual certifications, and periodic maintenance schedules and inspections.
• Ensure community meets state and local compliance requirements.
• Create and modify emergency and first response guides and local operating procedures.
• Consistently achieved impressive results on inspections and audits from state, local government, fire department and property management compliance teams.
• Financial Responsibility
• Submit recommendations for annual Capex projects. Manage approved CapEx projects including product sourcing, vendor selections, quote request and final payment submission.
• Created annual budget and forecast that led to revenue of 4.6 million and NOI of 2.9 million.
• Reconcile monthly expenses, cost, and payroll in accordance with budget.