Summary
Overview
Work History
Education
Skills
Timeline
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Miles Burke

Washington,DC

Summary

Dynamic courier with a proven track record at Federal Express, excelling in time-sensitive deliveries and customer service. Known for building strong client relationships and utilizing GPS navigation for efficient route planning. Demonstrates exceptional attention to detail and problem-solving skills, ensuring high standards of delivery accuracy and client satisfaction.

Overview

2018
2018
years of professional experience

Work History

Courier

Federal Express
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.

Manager

Rent A Center Warehouse & Retail Store
02.2017 - 02.2018
  • Inspired team members to increase work efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Crew Member

McDonald’s
10.2014 - 12.2016
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Crew Member

Chipotle
06.2014 - 02.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Courier

UPS
10.2013 - 12.2013
  • Verified package information to check for accuracy and completeness.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Contacted customers to confirm delivery details and locations.

Education

Associate - Business Administration

Strayer University
Online

High School Diploma - General Studies

Penn Foster
Online
01.2015

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Clean driving record
  • Package handling
  • Valid Driver's license
  • Decision-making
  • Relationship building and rapport
  • Time sensitive deliveries
  • Attention to confidentiality
  • GPS navigation
  • Handheld scanning devices
  • Deadline adherence
  • Smartphone usage
  • Licensed driver in state
  • Dispatch collaboration
  • Written communication
  • Performance improvement
  • Payment collection
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Defensive driving
  • Hazmat protocols
  • Delivering time-sensitive specimens
  • Punctuality and reliability
  • Excellent communication
  • Active listening
  • Conflict resolution
  • Problem-solving abilities

Timeline

Manager

Rent A Center Warehouse & Retail Store
02.2017 - 02.2018

Crew Member

McDonald’s
10.2014 - 12.2016

Crew Member

Chipotle
06.2014 - 02.2016

Courier

UPS
10.2013 - 12.2013

Courier

Federal Express

Associate - Business Administration

Strayer University

High School Diploma - General Studies

Penn Foster

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