Miles Crook
Harlem,GA
Summary
Motivated and adaptable IT and cybersecurity professional with a background in avionics, telecommunications, and government inspection. CompTIA Security+ certified with a strong foundation in network protocols, systems hardening, and threat mitigation. Proven military discipline and leadership experience, with a deep understanding of electrical systems, diagnostics, and technical support. Seeking to contribute to a forward-thinking cybersecurity or IT team. Resourceful professional with a background in telecommunications equipment installation and repair, known for productivity and efficiency in completing tasks. Skilled in network configuration, troubleshooting complex issues, and upgrading telecom systems. Excel at problem-solving, communication, and adapting to new technologies to ensure optimal system performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
Augusta, GA
03.2018 - 05.2021
- Installed and maintained network cabling, including Cat5e, Cat6, RG6 Coax, and Fiber networks.
- Conducted troubleshooting to identify and resolve service issues efficiently.
- Collaborated with team members to complete projects within deadlines and specifications.
- Provided exceptional customer service during installations and repairs.
- Configured Wi-Fi systems to ensure optimal performance and security.
- Diagnosed and resolved connectivity issues in residential and commercial environments.
- Assisted customers with router and firewall setup, ensuring secured access credentials.
Residential Building Inspector
Aiken County Government
Aiken, SC
07.2017 - 03.2018
- Ensured compliance with safety standards during construction plan reviews.
- Conducted thorough inspections of residential buildings for compliance with local codes.
- Prepared detailed reports documenting inspection findings and recommendations for improvements.
- Collaborated with contractors to address code violations and facilitate necessary corrections.
- Coordinated inspection schedules and communicated effectively with stakeholders.
Director of Operations / Store Supervisor
Chick-fil-A
McDonough, GA
07.2014 - 07.2017
- Managed shift operations, ensuring compliance with food safety standards.
- Managed inventory levels and ensured timely supply deliveries for restaurant needs.
- Oversaw daily operations and maintained high service standards in fast-paced environment.
- Collaborated with team leaders to implement promotional strategies and improve customer experience.
- Coordinated scheduling of staff to optimize labor resources during peak hours.
- Led team of 18-24 employees to optimize productivity and morale.
Permit Technician & Inspector
Safebuilt
Decatur, GA
04.2016 - 07.2017
- Reviewed infrastructure plans including electrical layouts and drainage systems
- Worked with city design and environment teams to approve residential permits
- Reviewed permit applications for compliance with local regulations and codes.
- Processed building and zoning permits using specialized software systems.
- Communicated permit status updates to applicants and stakeholders promptly.
- Assisted in developing permit policies and procedures for operational efficiency.
- Collaborated with city officials on complex permitting issues and solutions.
Avionics Electrician
U.S. Army National Guard
Marietta, GA
06.2007 - 06.2013
- Executed maintenance and repair of avionics and electrical systems on UH-60 and CH-47 helicopters.
- Diagnosed electrical issues using specialized tools and equipment.
- Collaborated with team members to complete complex installation projects.
- Trained junior electricians on safety protocols and equipment operation.
- Performed complex wiring replacements and diagnostics by interpreting schematics accurately.
- Troubleshot communication systems, including GPS, radios, and ICS, ensuring operational readiness.
- Conducted flight-line repairs to maintain aircraft functionality under combat conditions in Iraq.
Education
Associates - General Studies
Georgia Military College
Milledgeville, GA01.2010
Aircraft Electrician Training -
US Army Avionics Logistics School
Fort Eustis, VA01.2008
Skills
- Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, Wi-Fi configuration
- Security: Access control, vulnerability management, risk mitigation, incident response
- Systems: Windows, Linux, Active Directory, firewalls, endpoint security
- Tools: Wireshark, Nmap, Nessus, Microsoft Office Suite
- Other: Schematic interpretation, cabling (Cat5/Cat6), ICS and avionics systems
- Fiber optics installation
- Network cabling installation
- Wi-Fi configuration
- Network troubleshooting
- Customer service
- Problem solving
- Telecommunications
- Network configuration
Certification
CompTIA Security+ (SY0-701) - Earned [2025]
Additional Information
- U.S. Army Veteran | Secret Clearance Eligible
- Strong interpersonal and leadership skills
- Quick learner, adaptable in high-pressure and team environments
- Committed to continual learning in cybersecurity and IT
References
References available upon request.
Timeline
Wire Technician
AT&T
03.2018 - 05.2021
Residential Building Inspector
Aiken County Government
07.2017 - 03.2018
Permit Technician & Inspector
Safebuilt
04.2016 - 07.2017
Director of Operations / Store Supervisor
Chick-fil-A
07.2014 - 07.2017
Avionics Electrician
U.S. Army National Guard
06.2007 - 06.2013
Associates - General Studies
Georgia Military College
Aircraft Electrician Training -
US Army Avionics Logistics School
Similar Profiles
ANDRY NUNEZANDRY NUNEZ
Retail Store Manager at AT&TRetail Store Manager at AT&T
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
Nolan BobingerNolan Bobinger
Team Manager at AT&TTeam Manager at AT&T
Andy ShirolaAndy Shirola
Premier Service Consultant-Hybrid at AT&TPremier Service Consultant-Hybrid at AT&T
Skyler AndersonSkyler Anderson
Building Inspector Supervisor at Columbia County Building StandardsBuilding Inspector Supervisor at Columbia County Building Standards