Miles Flournoy
Cartersville,GA
Summary
Results-oriented Retail and Food Service Manager with 8 years of leadership experience. Expertise in team leadership, customer service, operations management, and employee training. Possesses an Associate Degree and foundational knowledge in cybersecurity, technology, and security principles.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Shift Leader
Taco Bell
Acworth, Georgia
04.2021 - Current
- Supervised daily restaurant operations
- Directed teams during peak periods to achieve performance goals and maintain service standards.
- Maintained high standards of food safety, cleanliness, and customer service.
- Addressed customer concerns to enhance satisfaction and foster positive guest experiences.
- Managed cash handling, deposits, and daily financial reporting to ensure accuracy and accountability.
- Assisted with inventory management, ordering, and stock control.
Manager
Bed Bath & Beyond
Kennesaw, Georgia
11.2020 - 04.2023
- Oversaw daily operations of retail store, ensuring adherence to company policies to maintain operational standards.
- Managed inventory levels and coordinated stock replenishment across departments to meet customer demand.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed schedules for team members to optimize staffing during peak hours.
- Monitored staff performance and addressed issues to enhance team effectiveness.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping environment.
Education
Cybersecurity -
Chattahoochee Technical College
Marietta, GA 01.2022 - 05.2026
Some College (No Degree) - Data Science
Kennesaw State University
Kennesaw, GASkills
- Cybersecurity Fundamentals
- Network Security Concepts
- Security Awareness & Risk Management
- Microsoft Office Suite
- Windows Operating Systems
- Team Leadership
- Operations Management
- Employee Training & Development
- Customer Service Excellence
- Conflict Resolution
- Time Management
- Inventory Control
- Problem Solving
- Communication
Timeline
Cybersecurity -
Chattahoochee Technical College
01.2022 - 05.2026
Shift Leader
Taco Bell
04.2021 - Current
Manager
Bed Bath & Beyond
11.2020 - 04.2023
Some College (No Degree) - Data Science
Kennesaw State University