Miles Haines
Baltimore
Summary
Dedicated professional with a strong focus on customer service, problem-solving, and team collaboration. Proven ability to deliver high-quality service and innovative solutions that drive customer satisfaction.
Overview
23
23
years of professional experience
Work History
Sprinkler Service Sales
F.E. Moran
Grove City
06.2025 - Current
- Execute daily responsibilities with precision and efficiency.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Generate innovative concepts and solutions to improve team performance and achievements.
- Identify needs of customers promptly and efficiently.
- Ensure high-quality service and focused attention to customers through direct engagement and phone communication.
Sprinkler Service Sales/End User Sales
Koorsen Fire & Security
Columbus
11.2022 - 06.2025
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sprinkler Service Sales
Johnson Controls
Columbus
07.2017 - 11.2022
- Leveraged advanced technical skills to diagnose complex problems and execute effective solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Enhanced customer satisfaction through discovery of creative problem-solving techniques.
- Accomplished everyday duties with attention to detail and speed.
Sprinkler Service Fitter
Johnson Controls
Columbus
10.2008 - 07.2017
- Executed blueprints and technical drawings ensuring precise installations.
- Conducted inspections to ensure compliance with safety regulations and codes.
- Collaborated with contractors to plan and execute sprinkler system layouts.
- Diagnosed issues in sprinkler systems and implemented effective repairs.
- Ensured proper documentation of installations and maintenance activities for records.
- Provided technical support to customers when needed.
- Fabricated pipe sections at jobsite when necessary.
- Conducted tests to ensure that the installation was working properly.
- Assisted in training apprentices in proper use of tools and techniques related to sprinkler fitting tasks.
- Calculated water pressure needed for effective operation of the system based on factors such as height of building, number of floors and materials used in construction.
- Evaluated complete system installation for accuracy and quality of work.
- Identified and resolved issues related to water pressure, flow rate and distribution patterns of sprinklers.
- Adhered to industry standards when selecting materials for installation projects ensuring highest quality results.
- Repaired existing sprinkler systems and replaced defective parts.
- Created cost estimates for installation projects based on labor costs, material costs and other expenses associated with the job.
- Performed routine maintenance on all sprinkler systems including cleaning pipes and fittings.
- Installed, tested and maintained sprinkler systems in accordance with local codes and regulations.
Sprinkler Fitter
TP Mechanical
Columbus
07.2003 - 10.2008
- Collaborated with contractors to plan and execute sprinkler system layouts.
- Read and interpreted blueprints for accurate system installation.
- Calculated water pressure needed for effective operation of the system based on factors such as height of building, number of floors and materials used in construction.
- Completed sprinkler system installations for new construction and remodeling projects.
- Identified and resolved issues related to water pressure, flow rate and distribution patterns of sprinklers.
- Diagnosed issues in sprinkler systems and implemented effective repairs.
- Adhered to installation plan to perform accurate work in line with design standards.
- Fabricated pipe sections at jobsite when necessary.
- Conducted tests to ensure that the installation was working properly.
- Assisted in training apprentices in proper use of tools and techniques related to sprinkler fitting tasks.
Education
Associate of Applied Science - Fire Science
Pennsylvania State University
University Park, PA04-2007
Some College (No Degree) - English Composition
Thomas More University
KentuckyHigh School Diploma -
Liberty Union High School
Baltimore, OH06-2002
Skills
- Diagnosing problems
- System installation
- Troubleshooting techniques
- Customer relationship management
- Cost estimation
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Creative solutions
- Customer service
- Organization
- Quality assurance
- Active listening
- Multitasking Abilities
- PPE compliance
- Cultural awareness
- Time management
- Microsoft Word
- Critical thinking
- Public speaking
- Friendly, positive attitude
Timeline
Sprinkler Service Sales
F.E. Moran
06.2025 - Current
Sprinkler Service Sales/End User Sales
Koorsen Fire & Security
11.2022 - 06.2025
Sprinkler Service Sales
Johnson Controls
07.2017 - 11.2022
Sprinkler Service Fitter
Johnson Controls
10.2008 - 07.2017
Sprinkler Fitter
TP Mechanical
07.2003 - 10.2008
Associate of Applied Science - Fire Science
Pennsylvania State University
Some College (No Degree) - English Composition
Thomas More University
High School Diploma -
Liberty Union High School