Miles Hamilton
Acworth,GA
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in Operations and Business setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in operations and logistics standards and market trends.
Overview
25
25
years of professional experience
Work History
DIRECTOR OF OPERATIONS
AAA Parking, Inc
Atlanta, GA
08.2015 - Current
- Oversee company-wide operations, finances, contracts and logistics
- Directly oversee 175+ accounts in Georgia, Florida, Tennessee, California and New York
- Oversee budget in excess of 75 million
- Develop and implement transportation methods including parking, ground transportation, fleet services and ride-sharing programs
- Develop new promotional strategies to increase customer base and market share, promoting transportation solutions through diverse channels
- Increased overall team efficiency and productivity
- Drove substantial profit increases by leveraging market knowledge and natural leadership talents
- SaaS experience includes working knowledge with T2 Systems, ParkHub, Flash Parking, Passport and Parkengage
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed procurement, inventory and warehouse operations.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Assisted in recruiting, hiring and training of team members.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Oversaw business-wide changes to modernize procedures and organization.
- Spearhead annual third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Facilitated over $25 in annual business for 15+ years.
- Managed development and implementation of lean and continuous customer service initiatives across service environment.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Director of Parking and Transportation
AAA Parking, Inc.
Atlanta, GA
04.2000 - Aug
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and supervised staff of one of the largest entertainment and sports venues in the United States
- Set and administered budget in excess of twelve (12) million annually
- Carried out day-to-day duties accurately and efficiently
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Planned, coordinated and implemented parking and transportation plans for events such as Superbowl, NCAA Final Four and Atlanta Falcons
Quality Control Manager
Tyson Foods, Inc
Ashland, AL
05.1997 - 04.2000
- In-depth knowledge of GMP regulations and HACCP requirements
- Coordinated daily communication between food safety and quality assurance and production staff
- Responsible for overall shift operations and functions of quality control group which included 10 team members
- Execute process control audits and recognize deviations
- Comprehensive knowledge of plant sanitation
- Ensuring that each process passes USDA inspection
- Work closely with USDA inspectors
- Help organize SQF training, to include scheduling weekly QA trainings
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Rejected defective products and approved correct products.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans
Education
Masters of Business Administration -
University of Phoenix
05.2007
Bachelor of Arts - Economics
Auburn University
Auburn, AL05.1997
Skills
- Human Resources Oversight
- Program Optimization
- Policy Development and Enforcement
- Finance and Accounting Oversight
- Financial Statement Review
- Sales Tracking
- Management Training
- Operational Analysis
- Employee Motivation and Performance
- Capital spending
- Budget development
- Client account management
- SAP
HOBBIES
Family-time, camping, hiking, biking and fishing. Cheering on the Auburn Tigers!
Timeline
DIRECTOR OF OPERATIONS
AAA Parking, Inc
08.2015 - Current
Director of Parking and Transportation
AAA Parking, Inc.
04.2000 - Aug
Quality Control Manager
Tyson Foods, Inc
05.1997 - 04.2000
Masters of Business Administration -
University of Phoenix
Bachelor of Arts - Economics
Auburn University
Similar Profiles
Jalen HintonJalen Hinton
Valet Parking Attendant at AAA ParkingValet Parking Attendant at AAA Parking
Henry VelasquezHenry Velasquez
Director Of Parking at AAA ParkingDirector Of Parking at AAA Parking
Daniel DomenzainDaniel Domenzain
Operations Manager at AAA ParkingOperations Manager at AAA Parking
Katherine KuhlmanKatherine Kuhlman
Logistics Analyst at Murata Electronics, N.A.Logistics Analyst at Murata Electronics, N.A.
MICHELLE YOSTMICHELLE YOST
Wellness Director at Gaines Park Senior LivingWellness Director at Gaines Park Senior Living