Miles Hodnett
AMITYVILLE,NY
Summary
Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution. Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Kingz Kidz Outreach
06.2016 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Intern Trainee
Bethel Copiague A.M.E Church
06.2019 - 08.2019
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Completed research, compiled data, and assisted in timely reporting.
- Analyzed problems and worked with teams to develop solutions.
An Educated Associate
Keep Your Change
06.2020 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked with children of varying age, interest, skill, and developmental levels.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Team Trainer
Wendy’s
10.2022 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained current knowledge of all team position requirements.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY06.2021
Skills
- Task Delegation
- Staff Training
- Cross-training abilities
- Continuous Improvement
- Complaint resolution
- Performance monitoring
- Feedback Techniques
- Customer Service
- Team leadership and supervision
- Cash Handling
- Product Knowledge
- Coaching and Mentoring
Timeline
Team Trainer
Wendy’s
10.2022 - Current
An Educated Associate
Keep Your Change
06.2020 - 09.2022
Intern Trainee
Bethel Copiague A.M.E Church
06.2019 - 08.2019
Camp Counselor
Kingz Kidz Outreach
06.2016 - 08.2018
High School Diploma -
Walter G O'connell Copiague High School
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