Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Miles Kallestewa

Health care
Zuni,NM
Miles Kallestewa

Summary

Adept at navigating complex insurance claims and enhancing patient satisfaction, my tenure at Brian Quinn's office honed my expertise in HIPAA compliance and patient care coordination. Demonstrating compassionate patient interaction and proficient in medical office software, I significantly improved service delivery, underscoring my commitment to excellence in healthcare administration.

Overview

8
years of professional experience

Work History

Talia Natachu- Tara Wolfe

Cultural Assistant
09.2021 - 11.2021

Job overview

  • Coordinated school-wide meetings and developed lesson plans to implement Type and Type cultural programs.
  • Mentored minority talent among staff to promote minority leadership.
  • Enhanced community engagement through the development and implementation of outreach programs.
  • Researched and implemented new initiatives to further develop school culture.
  • Collaborated with school leadership team to create and manage safe, welcoming learning environment for students.
  • Curated exhibits showcasing various aspects of different cultures, increasing visitor attendance at the facility or event space concerned.
  • Organized positive social programs for students during and after-school.
  • Integrated new programs and resources and reinvigorated existing ones to support positive school culture.
  • Assisted visiting artists/groups during their stay by attending their needs and providing logistical support, ensuring a positive experience.
  • Observed classrooms to provide feedback on behavior management and classroom culture.
  • Facilitated language learning by providing resources and support for students and professionals alike.
  • Developed partnerships with local schools and educational institutions to facilitate culturally relevant learning opportunities for students.
  • Built strong relationships with local organizations to foster collaboration on cultural initiatives.
  • Developed educational materials to promote awareness of various cultures and traditions.
  • Created comprehensive curriculum to reflect ethnic diversity and promote cultural contributions.
  • Evaluated program effectiveness by gathering feedback from participants, adjusting activities as needed for continuous improvement.
  • Provided guidance to colleagues experiencing challenges surrounding intercultural matters or seeking advice about working with diverse communities.
  • Contributed towards strategic planning processes aimed at guiding overall organizational direction within a cultural context.
  • Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system.
  • Participated in community meetings to represent the organization''s interests and gather input from residents regarding program offerings.
  • Assisted in the recruitment of volunteers for various events, coordinating tasks efficiently to ensure smooth operations.
  • Tracked and reported behavioral data to monitor social and emotional development of students.
  • Conducted research on cultural trends to provide insights into programming decisions and strategies.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Gathered opinions and support from grass-roots supporters to solidify group position.

Lula Nelson

Patient Care Coordinator
12.2018 - 04.2019

Job overview

  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Lula Nelson

Personal Health Care Provider
08.2017 - 12.2018

Job overview

  • Managed detailed documentation of patient care activities, ensuring accurate records were maintained for future reference or audits.
  • Enhanced patient recovery times by closely monitoring progress and adjusting care plans accordingly.
  • Improved patient comfort by providing personalized care and attention to their individual needs.
  • Maintained strict adherence to all HIPAA regulations regarding patient privacy, ensuring sensitive information was handled securely at all times.
  • Implemented individualized care plans designed by healthcare professionals, contributing to improved patient outcomes.
  • Assisted patients with daily living activities, promoting independence and overall wellbeing.
  • Maintained a safe and clean environment for patients through meticulous attention to hygiene and infection control protocols.
  • Closely monitored patient vitals and reported any abnormalities to appropriate medical professionals, facilitating early intervention in the event of a health concern.
  • Streamlined meal planning and preparation based on dietary restrictions or preferences, contributing to improved nutritional intake for patients.
  • Conducted thorough assessments of patient conditions, promptly reporting any changes or concerns to supervising medical professionals for further evaluation.
  • Utilized adaptive equipment and techniques when necessary to assist patients with mobility or functional limitations, promoting independence wherever possible.
  • Ensured timely transportation of patients to medical appointments or therapy sessions, supporting continuity of care even outside the home setting.
  • Administered medications accurately according to physician instructions, reducing the risk of adverse reactions or complications.
  • Developed strong rapport with patients, fostering trust and open communication regarding their health concerns.
  • Collaborated with multidisciplinary healthcare teams to ensure seamless coordination of care for patients.
  • Facilitated communication between patients and their healthcare providers, acting as a liaison when necessary to advocate for the patient''s best interests.
  • Educated patients on proper self-care techniques, empowering them to take an active role in their own health maintenance.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Brian Quinn

Front Office Medical Assistant
06.2013 - 08.2013

Job overview

  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
  • Collaborated with clinical staff to provide seamless care coordination for patients.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.

Education

University of New Mexico
Gallup, NM

Associate Of Health Science from Nursing

Pima Medical Institute
Mesa, AZ

ABHES from Medical Assistance
06.2013

Skills

  • Front Desk Operations
  • Medical Reception
  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Patient Scheduling
  • Patient Registration
  • Scheduling appointments
  • Appointment management
  • Medical Office Software
  • Payment Processing
  • Excellent telephone demeanor
  • Explaining procedures to patients
  • Reliable team player
  • Vital signs monitoring
  • Direct Patient Care
  • Patient-focused care
  • Compassionate
  • Maintaining confidentiality
  • Electronic Health Records
  • Specimens collection and processing
  • Vital Sign Monitoring
  • Compassionate caregiver
  • Adaptable
  • Sterilization techniques
  • Patient Assessments
  • Electronic Medical Records
  • Patient Care Coordination
  • Phlebotomy
  • Valid State driver's license
  • First Aid
  • Payment Collection
  • Family Education
  • Patient Feeding
  • Hospice Care
  • Patient bathing
  • Insurance Verification
  • Immunization Administration
  • Sterile technique
  • Trustworthy companion
  • Simple dressings
  • Equipment Sterilization
  • Monitoring patient progress
  • Office Administration
  • Paperwork management
  • Insurance processing
  • Customer Service
  • Recording medical histories
  • Patient Management
  • Case Management
  • Medical Records Management

Accomplishments


Cleared level of cancer

Timeline

Cultural Assistant

Talia Natachu- Tara Wolfe
09.2021 - 11.2021

Patient Care Coordinator

Lula Nelson
12.2018 - 04.2019

Personal Health Care Provider

Lula Nelson
08.2017 - 12.2018

Front Office Medical Assistant

Brian Quinn
06.2013 - 08.2013

University of New Mexico

Associate Of Health Science from Nursing

Pima Medical Institute

ABHES from Medical Assistance

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Miles KallestewaHealth care