Miles Martin
Woodhaven
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Membership Advisor
Equinox
12.2022 - Current
- Oversaw membership data system to keep information updated and complete.
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Activity Leader
Greenwich House
10.2024 - 06.2025
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Supervised up to 30+ students during outdoor exercise periods, monitoring group, and individual safety.
- Supervised up to 12+ students during outdoor exercise periods, monitoring group, and individual safety.
- Implemented student safety measures across program to minimize accidents.
Club Manager
Blink Fitness
03.2019 - 10.2021
- Reported any needed repairs immediately to Facilities (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, Machine malfunctions, etc.).
- Recruited, hired, and trained to develop high-performing staff.
- Maintained facility with detailed deep cleaning, Power washing, and replacement of equipment and furnishings.
- Was responsible for all of the club’s revenue generated as well as hitting all daily financial markers set for my location.
- Provided the ultimate member experience daily through routine monitoring and teaching professionalism to each and every employee on my staff.
- Processed all cancellations, member issues, time and attendance for staff, Payroll, scheduling, and deposits flowing through the facility.
Education
GED -
York Collage
No Degree - Radiology
LaGuardia Community College
Long Island City, NY09-2019
Skills
- Customer experience management
- Strong interpersonal skills
- Lead generation
- Marketing
- Partnership development
- Budget control
- Strong leadership
- Facilitation
- Correspondence typing
Timeline
Activity Leader
Greenwich House
10.2024 - 06.2025
Membership Advisor
Equinox
12.2022 - Current
Club Manager
Blink Fitness
03.2019 - 10.2021
GED -
York Collage
No Degree - Radiology
LaGuardia Community College