Miles Mashburn
Wichita,KS
Summary
Adaptable professional with strong technical troubleshooting and collaboration skills. Experienced in training new team members and resolving high-priority support cases, ready to contribute to improved operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Gateway Fiber
02.2022 - 04.2026
- Resolved complex technical issues for customers via phone, email, and chat while simultaneously collaborating with other lines of business to ensure seamless resolution.
- Trained new team members on support processes and product features to enhance service quality.
- Ensured compliance with company policies while addressing customer concerns effectively and empathetically.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Make Ready Technician
Tam Residential
07.2021 - 02.2022
- Conducted thorough inspections of apartments to ensure readiness for new tenants while also performing routine maintenance tasks, including plumbing and electrical repairs.
- Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within the community.
- Displayed adaptability when handling unexpected challenges or changes in priorities due to shifting demands from the property management team.
Door-to-Door Sales Representative
Woodbridge Home Exteriors
03.2020 - 03.2020
- Developed and executed door-to-door sales strategies to promote home improvement products and drive company profits.
- Cultivated relationships with potential customers to understand needs and present tailored solutions.
- Stayed current on product specs and prices and accurately updated display product literature.
Groundskeeper/Janitor
Builders Inc
08.2019 - 01.2020
- Maintained landscaping by mowing, trimming, weeding, and using various tools to enhance aesthetic appeal.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
Maintenance Technician/Wheel Changer
William Barrett & Sons
04.2017 - 06.2019
- Diagnosed mechanical issues and performed repairs on machinery, enhancing operational efficiency.
- Implemented preventive maintenance schedules, reducing equipment downtime and improving service reliability.
- Collaborated with team members to troubleshoot complex systems, streamlining repair processes and solutions.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma -
North Lenoir High
Kinston, NC05.2013
Skills
- Technical troubleshooting
- System diagnostics
- Support case resolution
- Teamwork and collaboration
Timeline
Technical Support Representative
Gateway Fiber
02.2022 - 04.2026
Make Ready Technician
Tam Residential
07.2021 - 02.2022
Door-to-Door Sales Representative
Woodbridge Home Exteriors
03.2020 - 03.2020
Groundskeeper/Janitor
Builders Inc
08.2019 - 01.2020
Maintenance Technician/Wheel Changer
William Barrett & Sons
04.2017 - 06.2019
High School Diploma -
North Lenoir High