Miles Mauricio
Windcrest
Summary
Skilled Maintenance Technician with background in performing routine and preventative maintenance tasks. Demonstrates strong troubleshooting abilities, adept at diagnosing faults and conducting repairs in a timely manner. Proven ability to improve efficiency through effective equipment upgrades and modifications. Known for improving safety standards and adhering to all regulations and guidelines during repair and maintenance processes. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Green Arrow Development
San Antonio
02.2023 - 02.2024
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Inspected work areas for safety issues before beginning any task.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
- Gained independent working skills and guided and mentored less experienced team members.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Lubricated, cleaned or repaired machinery or equipment.
Lead Maintenance Technician
Vizza Wash
San Antonio
03.2015 - 02.2021
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Followed established safety procedures when operating heavy machinery.
- Ordered necessary parts for repairs and installations.
- Coordinated with other technicians to ensure timely completion of tasks.
- Maintained detailed reports regarding the status of all assigned projects.
- Trained staff on proper use of tools and equipment related to maintenance work.
- Provided technical guidance to junior technicians in the team.
- Maintained accurate records of all performed maintenance activities.
- Assisted in troubleshooting complex problems within mechanical systems.
- Ensured compliance with safety regulations in the workplace.
- Oversaw technicians and delegated duties.
- Spearheaded employee training to provide education on processes, safety and organizational policies.
Sales Team Leader
Alorica
Universal City
01.2013 - 01.2014
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Developed effective working relationships with team members across multiple departments.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
Certification - Electrician
Lamson Institute
San Antonio, TX06-2014
Skills
- Tool management
- Commercial construction experience
- Plumbing repairs
- Hand and power tools
- Drywall repair
- Problem-solving
- Maintaining components
- Troubleshooting skills
- Electrical certification
- Reporting and documentation
- Power and hand tool use
- Mechanical troubleshooting
- Equipment Repair
- Conveyor systems
- Hydraulic systems
- OSHA
- Door hardware
- Parts replacement
- System installations
- Machine lubrication
- Roof maintenance
- Water treatment
- Air filtration
- Safety awareness
- Team management
- Sales coaching
- Sales supervision
- Performance management
- Upselling strategies
- Strategic prospecting
- Team building
Timeline
Maintenance Technician
Green Arrow Development
02.2023 - 02.2024
Lead Maintenance Technician
Vizza Wash
03.2015 - 02.2021
Sales Team Leader
Alorica
01.2013 - 01.2014
Certification - Electrician
Lamson Institute
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