Summary
Overview
Work History
Education
Skills
Timeline
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Miles Renslow

San Luis Obispo

Summary

Golf Pro Shop Assistant and Bag Room Management at Valley View Golf Course, recognized for exceptional customer service and cash handling proficiency. I successfully continued to streamline inventory management, enhancing merchandise turnover and ensuring customer satisfaction. With specified adaptability and professionalism, fostering strong relationships with clients while maintaining an inviting shopping environment.

Overview

3
3
years of professional experience

Work History

Golf Pro Shop Assistant

Valley View Golf Course
06.2020 - 09.2023
  • Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
  • Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations.
  • Collaborated with fellow staff members to ensure seamless communication between departments for smooth daily operations.
  • Processed sales transactions efficiently, maintaining accurate records of all financial activities within the pro shop.
  • Managed club rental program, ensuring availability of quality equipment for visiting golfers.
  • Streamlined inventory management for optimal stock levels and efficient merchandise turnover.
  • Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
  • Conducted routine maintenance on golf carts as needed, contributing to a well-maintained fleet ready for use at any time by players.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Bachelor in Landscape Architecture - Student (CP) - Landscape Architecture

California Polytechnic State University
San Luis Obispo, CA
06-2028

Skills

  • Adaptability and resilience
  • Cash handling proficiency
  • Scheduling flexibility
  • Merchandise organization
  • Customer service
  • Communication
  • Cleaning and sanitizing
  • Professionalism
  • Positive customer engagement

Timeline

Golf Pro Shop Assistant

Valley View Golf Course
06.2020 - 09.2023

Bachelor in Landscape Architecture - Student (CP) - Landscape Architecture

California Polytechnic State University

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