Miles R. Warner
Summary
Experienced leader with a track record of results-driven management in recruitment, hiring, account management, telecommunications systems, and customer service. Able to manage complex client relationships, deliver enterprise-level telecom solutions, and drive operational success in high-pressure environments. U.S. Army veteran with a disciplined, mission-oriented mindset. Seeking to apply leadership, strategic thinking, and customer-focused execution to support business growth in a dynamic organization.
Overview
11
11
years of professional experience
Work History
Sr. Federal Government FSE
T-Mobile
01.2021 - Current
- Lead contract creation, execution, and service delivery for high-revenue multi billion dollar federal accounts
- Provide end-to-end account support, including backend coordination with vendors and internal teams
- Solve complex client challenges in a fast-paced environment using proactive and adaptive strategies
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
District/General Manager
Restaurant
01.2017 - 01.2021
- Operated and managed $4 million dollar revenue restaurant chains
- Developed a strong district team by recruiting, hiring, and mentoring high-quality candidates for various roles through ATS platforms and CRM systems (Workday, Aloha, etc.)
- Managed multi-unit operations, ensuring compliance with company standards and policies.
- Developed and implemented training programs to improve team efficiency and service quality.
- Managed budgeting process for the entire district, monitoring expenditures closely to ensure fiscal responsibility.
Retail Manager
Nordstrom
01.2015 - 01.2017
- Managed daily operations, ensuring exceptional customer service and efficient store functionality.
- Trained and developed team members to enhance product knowledge and improve sales techniques.
- Conducted inventory management, optimizing stock levels to minimize shrinkage and maximize profitability.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Business Management
Colorado Technical University
Colorado Springs, COSkills
- US Army Airborne Veteran with a solid record of resilience, discipline, and team-oriented mission success
- Extensive recruiting and hiring experience with proficiency in ATS platforms and CRM systems
- Recognized culture builder and servant leader, with a history of driving business growth through values-driven leadership and frontline engagement
- Academic foundation in Business Sales and Operations, complemented by formal management and leadership training
- Strong expertise in business communication, strategic planning, and team development; consistently recognized for exceeding performance goals
- Multiple training and certifications in hiring, training and advanced leadership skills
Timeline
Sr. Federal Government FSE
T-Mobile
01.2021 - Current
District/General Manager
Restaurant
01.2017 - 01.2021
Retail Manager
Nordstrom
01.2015 - 01.2017
Business Management
Colorado Technical University
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<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting