Miles Smith
Mona
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Apprentice Electrician
Sparky Boys Electric / ARC'D UP Electric
06.2023 - Current
- Installed, repaired, and maintained electrical systems and components in residential and commercial buildings.
- Assisted lead electricians in troubleshooting electrical issues and implementing effective solutions.
- Ensured compliance with safety regulations during all electrical installations and maintenance tasks.
- Collaborated with team members to complete projects under stress while adhering to quality standards.
- Utilize soft skills to cooperate with customers in providing the best level of assistance.
Bilingual Customer Service Representative
doTERRA International LLC
01.2021 - 06.2023
- Provide members with professional and empathetic assistance.
- Delivered exceptional bilingual support in resolving customer inquiries and issues.
- Trained new team members on company policies and customer service protocols.
- Managed high-volume incoming calls while maintaining positive customer interactions.
- Collaborated with cross-functional teams to streamline communication processes.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
OR Orderly
Central Valley Medical Center
09.2020 - 12.2020
- Assisted nursing staff with patient transport and mobility needs.
- Maintained cleanliness and organization of patient rooms and common areas.
- Monitored patients' vital signs and reported changes to healthcare providers.
- Collaborated with multidisciplinary teams to enhance patient care and comfort.
- Trained new orderlies on protocols for safety and sanitation practices.
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Provided exceptional support during emergency situations, enabling swift response from medical teams.
Certified Nursing Assistant
LAUREL GROVES ASSISTED LIVING
12.2018 - 07.2019
- Keep accurate inventory and record of medications.
- Provide patients with a high standard of living through positive attitude and cleanliness in the workplace.
- Ambulate and work closely with high-need patients.
- Be attentive and capable of working long hours on your feet.
- Monitored vital signs and documented changes in health status for nursing staff.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Developed strong relationships with residents to promote emotional well-being.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Cabinet Maker
SUTHERLAND CABINETS
06.2017 - 04.2018
- Operate workshop machinery.
- Cut, shape, and assemble cabinets.
- Maintain a high standard of craftsmanship.
- Move and install finished cabinets.
- (Business no longer active)
Education
High School Diploma -
Juab High School
01-2018
Skills
- Teamwork
- Service Oriented
- Easily Adaptable
- Problem-solving
- Attention to detail
- Safety protocols
- Project management
- Hand-eye coordination
- Emergency response
- Integrity and honesty
- Human relations
- Critical thinking
Certification
- Certified Nurse Assistant
- Issued 2018 - Expired 2020
Honors & Awards
Eagle Scout Award - Boy Scouts of America, Feb 2018
Timeline
Apprentice Electrician
Sparky Boys Electric / ARC'D UP Electric
06.2023 - Current
Bilingual Customer Service Representative
doTERRA International LLC
01.2021 - 06.2023
OR Orderly
Central Valley Medical Center
09.2020 - 12.2020
Certified Nursing Assistant
LAUREL GROVES ASSISTED LIVING
12.2018 - 07.2019
Cabinet Maker
SUTHERLAND CABINETS
06.2017 - 04.2018
High School Diploma -
Juab High School