Miles-Stephen Carter
St Louis,MO
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Security Guard
Allied Universal Security Services
01.2016 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Trained security workers on site-specified procedures.
Loss Prevention Specialist
Best Buy
03.2012 - 12.2018
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Hotel Security Officer
Marriot Hotel
05.2012 - 02.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Loss Prevention Officer
Macy's
06.2010 - 12.2013
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
- Completed incident reports and activity logs for accurate, current records.
Education
No Degree - Criminology
University of South Florida
Tampa, FL05.2013
High School Diploma -
University City Sr. High School
University City, MO05.2008
Skills
- English Fluency
- Safety and Security
- Microsoft Office
- Verbal and Written Communication
- Microsoft Outlook
- Microsoft Excel
- Emergency Response
- Staff Management
- Legible Report Writing
- Superb Surveillance Skills
- Crime Prevention
- Emergency Management
- Emergency Medical Care
Timeline
Security Guard
Allied Universal Security Services
01.2016 - Current
Hotel Security Officer
Marriot Hotel
05.2012 - 02.2014
Loss Prevention Specialist
Best Buy
03.2012 - 12.2018
Loss Prevention Officer
Macy's
06.2010 - 12.2013
No Degree - Criminology
University of South Florida
High School Diploma -
University City Sr. High School
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