Miles Tew

Position Summary:

As a Service Adviser, I play a pivotal role in managing the repair processes for 40 or more vehicles daily, each presenting unique challenges and complexities. I will be the primary point of contact for our customers, responsible for communicating technical information clearly and effectively, ensuring they understand the repairs needed, the timeline for completion, and the associated costs. My expertise will help guide customers toward the best outcomes for their vehicles, while also aligning with the best interests of the company.

Key Responsibilities:

1. Vehicle Management:

• Oversee and manage repairs for a diverse fleet of 40+ vehicles daily, ensuring that all service requests are handled efficiently and effectively.

• Evaluate the specific needs of each vehicle, coordinating with technicians to determine necessary repairs and maintenance.

2. Customer Communication:

• Serve as the primary liaison between customers and the service department, providing clear and detailed explanations of repair processes and issues.

• Educate customers on their vehicle’s condition, recommended services, and potential future concerns, fostering trust and transparency.

3. Estimates and Invoicing:

• Prepare accurate estimates and invoices for services rendered, ensuring that all costs are communicated to customers upfront.

• Monitor part ETAs (Estimated Time of Arrival) and provide updates to customers regarding expected completion times.

4. Special Cases Management:

• Identify special cases that require additional attention, including those with unique pricing structures and fluctuating costs.

• Develop tailored solutions for customers with complex needs, ensuring that both the company’s and customers’ best interests are considered.

5. Problem Solving:

• Assess challenging repair situations and collaborate with technicians to devise effective solutions, prioritizing customer satisfaction and operational efficiency.

• Stay informed about industry trends and best practices to provide informed recommendations to customers.

6. Continuous Improvement:

• Actively seek feedback from customers to improve service delivery and enhance the overall customer experience.

• Work collaboratively with team members to streamline processes and improve service efficiency.

Qualifications:

• Strong understanding of automotive repair processes and terminology.

• Excellent communication and interpersonal skills, with the ability to explain technical information to a non-technical audience.

• Proven experience in customer service, ideally in the automotive industry.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Proficient in using service management software and tools for estimates and invoicing.

• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Assisted customers with product selection and ordering process.
• Organized client meetings to provide project updates.
• Worked closely with human resources to support employee management and organizational planning.
• Worked hard to learn required tasks quickly to maximize performance.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Identified opportunities for process improvements within the department.

• Cared for livestock by regularly feeding and watering animals.
• Repaired boards, electrified fences to maintain safety and security.

• Kept work areas clean, neat and free of hazards.
• Measured and prepared supplies for electrical tasks.
• Completed semi-skilled and skilled work under supervision of fully qualified professionals.
• Demonstrated strong foundation of safety knowledge and implemented industry best practices.
• Dug trenches and created holes to pull conduit and install supports.

• Maintained excellent levels of workplace cleanliness and upheld high standards of productivity and quality in tasks
• Rotated through series of different stations based on other jobs that needed to be done and done correctly.
• Unloaded trucks, moved containers to staging area and determined correct storage locations.
• Looked for ways to go above and beyond job requirements.