Miles Vuong
San Jose,CA
Summary
Dynamic professional with a proven track record at Top Up, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective conflict resolution and teamwork. Adept at training staff and optimizing operations, consistently promoting a positive shopping experience and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Referee
City Of Alameda
Alameda, CA
04.2023 - 02.2024
- Enforced game rules and regulations to maintain fair play and sportsmanship.
- Monitored player conduct to ensure compliance with league standards and safety protocols.
- Communicated effectively with coaches, players, and spectators to resolve disputes and clarify decisions.
- Evaluated performance of athletes, providing constructive feedback for skill development.
- Adapted quickly to changing game situations, demonstrating strong decision-making skills under pressure.
- Maintained accurate records of game statistics and incidents for post-game reviews and reports.
- Promoted good sportsmanship among players.
Shop Associate
Top Up
Alameda, CA
10.2025 - 05.2026
- Assisted customers in product selection and provided exceptional service to enhance the shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained organized product displays to ensure visual appeal and ease of access for customers.
- Responded promptly to customer inquiries, resolving issues to improve satisfaction and retention.
- Trained new associates on store policies and customer service protocols to promote teamwork and efficiency.
Kitchen Manager
Top Up
Alameda, CA
10.2025 - 05.2026
- Trained and supervised staff on food preparation techniques and quality standards.
- Managed kitchen operations to ensure compliance with health and safety regulations.
- Coordinated inventory management, including ordering and stock rotation processes.
- Implemented efficient workflow strategies to optimize food production timelines.
- Resolved customer complaints promptly, maintaining high service standards.
- Assisted in maintaining cleanliness and organization of kitchen facilities for operational efficiency.
Education
High School Diploma -
Encinal Jr/Sr High School
Alameda, CAAssociate of Arts - Philosophy
San Jose State University
San Jose, CA05.2030
Skills
- Conflict resolution
- Customer service
- Teamwork and collaboration
- Reliability and punctuality
- Inventory management
- Sales proficiency
- Brand representation
- Friendly and outgoing
Timeline
Shop Associate
Top Up
10.2025 - 05.2026
Kitchen Manager
Top Up
10.2025 - 05.2026
Referee
City Of Alameda
04.2023 - 02.2024
High School Diploma -
Encinal Jr/Sr High School
Associate of Arts - Philosophy
San Jose State University