Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Miles Washington

Waldorf,MD

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience

Work History

Operations Manager

BlockbyBlock
01.2023 - Current
  • Manage daily operations to align team objectives with corporate goals, enhancing processes for optimized service delivery.
  • Implement quality assurance initiatives and gather client feedback, maintaining a 100% satisfaction rating for over 18 months.
  • Oversee procurement, budgeting, and supply chain logistics to ensure cost-effective strategies align with operational goals.
  • Lead a team in cleaning, hospitality, and community outreach services, adapting strategies to meet seasonal demands and sustain positive community engagement.
  • Supervise commercial landscaping activities to ensure quality and efficiency.
  • Oversee commercial fleet maintenance, ensuring operational readiness and compliance.
  • Conducting regular fleet vehicles inspections to ensure safety and performance.
  • Conducting regular account reviews to assess performance, identify areas for improvement, and provide strategic recommendations.

Office Director

Reaching The World Food Bank
05.2014 - 01.2025
  • Manage operations to ensure efficient workflow and consistent communication across teams.
  • Develop and implement customer service standards, achieving high satisfaction levels and maintaining positive stakeholder relationships.
  • Oversee financial operations, ensuring adherence to budget while maximizing resource allocation and cost control.
  • Foster and negotiate third-party vendor relationships to ensure timely and cost-effective service delivery.

Store Manager

Lidl
01.2020 - 12.2022
  • Managed store operations, including staff, inventory, and financial processes, to ensure high operational standards and achievement of company KPIs.
  • Implemented inventory management protocols, resulting in a 10% increase in store profitability through reduced waste and improved stock turnover.
  • Enhanced customer satisfaction and repeat business by resolving issues and complaints promptly and ensuring compliance with financial policies.
  • Managing and developing a high-performing team, providing coaching, training, and feedback to drive individual and team excellence.
  • Ensuring seamless communication across all touchpoints, including in-store, phone, and digital channels.

Multi-Unit Manager

Oglesby Restaurant Group
01.2015 - 12.2019
  • Managed daily operations across multiple units, ensuring adherence to company policies and enhancing customer satisfaction.
  • Led recruitment, training, and development initiatives, resulting in improved team efficiency and individual performance through structured coaching programs.
  • Directed profit and loss management, inventory control, and ordering processes, achieving labor cost goals within the targeted 30% threshold.
  • Analyzed sales data and market trends, implementing strategies that increased overall revenue by 15% year-over-year.
  • Designing and delivering comprehensive training programs to enhance team members' skills and knowledge.
  • Implementing and enforcing standard operating procedures (SOPs) to ensure consistency across locations.
  • Conducting regular site visits to assess operations, provide feedback, and identify areas for improvement.
  • Collaborating with unit managers to develop and implement action plans to address customer concerns and improve overall experience.

Education

High School Diploma -

Surrattsville High School
Clinton, MD

Associate's Degree - Business Administration And Management

Strayer University
Washington DC

Skills

  • Performance Analysis & KPI Management
  • Project Management
  • Team Leadership & Development
  • Budgeting & Cost Control
  • Quality Assurance & Customer Satisfaction
  • Schedule & Calendar Management
  • Inventory Management & Compliance
  • Time Management & Organization
  • Vendor Relations
  • Project Planning
  • Time Management
  • Leadership
  • Stakeholder Management
  • Negotiation
  • Communication
  • Risk Management
  • Problem-Solving
  • Budgeting
  • Hospitality Management
  • Operations management
  • Project leadership
  • Project planning and development
  • Customer relationship management (CRM)

Timeline

Operations Manager

BlockbyBlock
01.2023 - Current

Store Manager

Lidl
01.2020 - 12.2022

Multi-Unit Manager

Oglesby Restaurant Group
01.2015 - 12.2019

Office Director

Reaching The World Food Bank
05.2014 - 01.2025

High School Diploma -

Surrattsville High School

Associate's Degree - Business Administration And Management

Strayer University

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Miles Washington