Miles Wyckoff
Raleigh,NC
Summary
Professional in guest services with strong background in front desk operations and customer satisfaction. Demonstrates exceptional skills in communication, problem-solving, and multitasking. Known for collaborative approach, adaptability, and delivering consistent results within dynamic environments. Trusted for reliability and proactive in addressing and anticipating guest needs to enhance overall experience.
Overview
11
11
years of professional experience
Work History
Door Dasher
Self Employed
07.2022 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Developed and maintained professional relations between customer, store personnel, and company.
Graphic Artist
MCW Enterprises, LLC
06.2016 - Current
- Meet with clients to determine the scope of a project
- Use digital illustration, photo editing software, and layout software to create designs
- Create visual elements such as logos
- Design layouts, including selection of colors, images, and typefaces
- Present design concepts to clients
- Incorporate changes recommended by clients or art directors into final designs
- Review designs for errors before printing or publishing them.
Guest Services Agent
Sonesta ES Suites
02.2022 - 07.2022
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T
- Standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Up-sell rooms where possible to maximize revenue.
Data Coordinator
Children's Hospital of the Kings Daughters
02.2020 - 09.2020
- Processing reports each week/month and sending the data to directors, practice managers, and the financial department
- Keeping record of financial data and saving them to specific drives to be accessed throughout the company
- Processing patients in a historical database and moving medical records from Epic to Power chart
- Helping the credentialing team process physician information
- Handled multiple general desktop applications such as ex: Microsoft Outlook, Microsoft PowerPoint, Desktop driver, and WebEx.
Night Auditor
Comfort Inn -Patrick Henry
02.2019 - 10.2019
- Attending to any arrivals left in the system and processing no show reservations
- Run the nightly audit in compliance of Choice Hotel standards
- Printing off emergency reports, verifying everything in the system, and performing the audit procedures
- Setting up the breakfast area and refreshing the coffee station
- Authorizing credit cards for the days arrivals as well as making cancellations due to decline
- Keeping up to date with Choice policy and changes throughout the company
- Making reservations in person, over the phone with choice central reservation, and with third party websites.
Night Auditor
Hampton Inn Goldsboro
06.2018 - 02.2019
- Performing night audit procedures
- Delivering Zip Out receipts for early departing guests
- Contact guests with failed credit card authorizations
- Making reservations in person and over the phone
- Staying up to date with Hampton policies and changes throughout the company.
Banquet Server / Set Up
Raleigh Marriott City Center
08.2017 - 05.2018
- Responsible for working with a team of 5 + to complete a banquet set up
- Keeping track of banquet equipment used for set ups
- Serving events of up to 500 people plated/ buffet
- Knowledge of product (entree, building layout, event specifics)
- Ability to carry 8-10 plates per tray
- Able to lift a minimum of 50lbs
- Banquet Bar back.
Banquet Captain / Banquet Supervisor
Magnuson Hotel & Convention
08.2013 - 06.2016
- Responsible for managing a team of up to 8 to set up and tear down of tables, chairs, tablecloths, silverware, centerpieces, and other related items according to the room diagram and the Banquet Event Order for the event
- Maintains clean tables and banquet area
- Serves courses in a timely manner
- Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served
- Scheduling teams to come in with me and execute the event.
Education
Associates in Business -
Bryant & Stratton College
Hampton, VAHigh School Diploma -
Kecoughtan High School
Hampton, VA06.2014
Skills
- Quick Decision Making
- Reliability and punctuality
- Safety awareness
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Strong organizational skills
- Team player attitude
- Hotel software knowledge
- Exceptional communication
- Reservation Management
Hospitalitytraining
- Certified to work for Hilton hotels.
- Certified to work for Choice hotels.
- Completed Choice Night Audit, Front Desk, and Front Office Management Training.
- On-Q property management.
- Choice Advantage.
- Opera.
- Corporate Lodging Consultants.
Timeline
Door Dasher
Self Employed
07.2022 - Current
Guest Services Agent
Sonesta ES Suites
02.2022 - 07.2022
Data Coordinator
Children's Hospital of the Kings Daughters
02.2020 - 09.2020
Night Auditor
Comfort Inn -Patrick Henry
02.2019 - 10.2019
Night Auditor
Hampton Inn Goldsboro
06.2018 - 02.2019
Banquet Server / Set Up
Raleigh Marriott City Center
08.2017 - 05.2018
Graphic Artist
MCW Enterprises, LLC
06.2016 - Current
Banquet Captain / Banquet Supervisor
Magnuson Hotel & Convention
08.2013 - 06.2016
High School Diploma -
Kecoughtan High School
Associates in Business -
Bryant & Stratton College
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