Nichole Millan LeBron
New York
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Staff
Hasc
09.2023 - 01.2025
- Operated assistive communication devices to facilitate effective communication with non-verbal individuals.
- Demonstrated empathy and patience while providing care to individuals with diverse needs.
- Facilitated group activities to promote social engagement and skill development.
- Applied behavior intervention plans using specialized software to track patient progress.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
Customer Experience Associate
Revel Transit
07.2020 - 08.2023
- Translated support documentation which enabled user community to extend skills, leverage system features and find resolutions to questions to Spanish without intervention from support team.
- Provided on-call assistance for over 400 support requests weekly for technical assistance on wide range of issues related to company vehicles, iOS and Android based personal devices in order to ensure 90% rate of customer satisfaction.
- Managed data between internal software and Google Workspace mediums.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Calculated adjustments, rental fees, and refunds.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained current understanding of local, state and federal guidelines for emergency response within three markets.
Customer Service Specialist Head Cashier
Target
09.2018 - 06.2020
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Event Staff Trainer /Administrative Assistant to the Executive Director
Grandeur Staffing
12.2011 - 03.2018
- Created, updated and implemented training plans in collaboration with general management.
- Developed and maintained positive working relationships with others to reach business goals.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
Education
Associate of Applied Science - Computer Science
Borough of Manhattan Community College of The City University of New York
New York, NYBachelor of Science - Computer Science
John Jay College of Criminal Justice of The City University of New York
New York, NY2010
Skills
- Call Documentation
- Data Entry and Maintenance
- Computer-Aided Design (CAD)
- Help Desk Support
- Adobe Creative Cloud
- Computer Hardware Knowledge
- Boolean Search / Online Research Proficient
- Project scheduling
- Slack
- CSS
- Microsoft Server
- MacOS
- Zendesk
- Safety awareness
- Behavioral support
- Transportation assistance
Certification
8hr Security Pre-Assignment
16hr Security On The Job Certificate
Timeline
Direct Support Staff
Hasc
09.2023 - 01.2025
Customer Experience Associate
Revel Transit
07.2020 - 08.2023
Customer Service Specialist Head Cashier
Target
09.2018 - 06.2020
Event Staff Trainer /Administrative Assistant to the Executive Director
Grandeur Staffing
12.2011 - 03.2018
Bachelor of Science - Computer Science
John Jay College of Criminal Justice of The City University of New York
Associate of Applied Science - Computer Science
Borough of Manhattan Community College of The City University of New York
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