Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amy Rae Darnall

Dade City,FL

Summary

Hardworking and passionate job seeker eager to secure entry-level an Administrative position prior to the completion / certification for CCMA through NHA (Estimated Date of Completion - 11/28/2024) within the medical field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic and results-oriented professional with extensive experience in customer service, clerical, Heavy equipment and tech operations.

Overview

16
years of professional experience
15

Certificates

Work History

ARae's Lawn Care LLC.

Owner
06.2022 - 07.2024

Job overview

  • Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
  • Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
  • Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
  • Developed customized lawn care plans tailored to each client''s specific needs and preferences.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Removed debris and waste from outdoor areas.
  • Inspected gardens for pests, weeds and diseases.
  • Educated employees and members of public on plant biology and health.
  • Installed stonework according to landscape design plan and client specifications.

Lowes

Customer Service Associate
12.2009 - 06.2011

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Walgreens

Cashier
05.2008 - 12.2009

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 50 pounds at once when needed

Education

Stepful (NHA)
Online

from Medical Assisting
11.2024

University Overview

The medical assistant program is 100% online. The medical assistant program is followed by an optional, in-person unpaid internship. Stepful has partnerships with clinics across the nation and will do its best to find a clinic in a convenient location for the student.

Pasco Hernando State College
Dade City, FL

AA (incomplete) from Health Sciences
06.2026

University Overview

Started this process in 2006, did not complete it. Newly reinstated as a student, will finish the degree after completing the CCMA (NHA) Certification. Looking to graduation in 2026 as a RN.

Pasco High School
Dade City, FL

High School Diploma
05.2006

University Overview

Extracurricular Activities: Golf Team / Band

Skills

  • Certified First-Aid, CPR, AED
  • Certified BLS
  • Certified YPT (Youth Protection)
  • Certified Diamond Leader
  • Vital signs monitoring
  • MS Office & Word Proficiency
  • Customer Service and Assistance
  • Stock Replenishment
  • Problem Resolution
  • Product Knowledge
  • Multi-Line Phone Systems
  • Verbal Communication
  • Prioritizing Calls
  • Cross-Functional Team Collaboration
  • Complex Problem-Solving
  • Calm and Professional Under Pressure
  • Safe Work Practices
  • Understanding Patients Needs
  • Clerical Support
  • Administrative and Office Support
  • Patient Account Management
  • Speaking Clearly
  • Reading Comprehension
  • HIPAA Compliance
  • Anatomy knowledge
  • Physiology Understanding
  • Medical Terminology
  • Organizational abilities

Timeline

Owner
ARae's Lawn Care LLC.
06.2022 - 07.2024
Customer Service Associate
Lowes
12.2009 - 06.2011
Cashier
Walgreens
05.2008 - 12.2009
Stepful (NHA)
from Medical Assisting
Pasco Hernando State College
AA (incomplete) from Health Sciences
Pasco High School
High School Diploma

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Amy Rae Darnall