Miles Ford
Experienced Learning And Development Leader
Chattanooga,TN
Summary
L&D leader with a proven track record of managing dynamic training teams in order to deliver learning experiences that positively impact both associate development and business metrics.
Overview
14
14
years of professional experience
Work History
Sr. Manager of Learning Content and Facilitation
Shaw Industries
Dalton, GA
09.2023 - Current
- Lead an experienced team of seven instructional designers and training facilitators as we design, develop, and deploy learning content worldwide for every area of the 22,000+ person enterprise
- Oversee the development of training content (Instructor-led, e-Learning, video, job aids, toolkits, webinars, etc.) for all company-wide initiatives
- Deliver impactful large and small scale training sessions across the enterprise in the areas of leadership development, new policy updates, sales initiatives, and safety and compliance mandates
- Responsible for development, deployment, and impact evaluation of Shaw's Leadership Core Pathway programs - Core Pathways are modular leadership development programs for all levels of leadership from Professional to Sr. Leader
- Utilize post-class surveying and dashboards to identify and address concerns with learning content and delivery in order to better deliver on key performance indicators
- Consult with senior business leaders and key stakeholders to understand, prepare for, and implement current and future learning, training, and development needs
Manager of Learning Content and Technologies
Shaw Industries
Dalton, GA
08.2019 - 09.2023
- Lead a team of instructional designers and data strategists as we develop and evaluate learning content for all areas of our enterprise
- Oversee the maintenance and enhancements of our learning management system in order to accurately and compliantly report on, and generate improvement strategies for, our learning data
- Manage the development and evaluation of training content (Instructor-led, e-Learning, video, job aids, toolkits, webinars, etc.) for all company-wide initiatives
- Responsible for the company-wide adoption of on-demand safety training, resulting in annual company savings of over $500k in hourly overtime costs.
Training Manager – Residential Manufacturing
Shaw Industries
Dalton, GA & Decatur, TN
05.2018 - 08.2019
- Lead a multi-unit team of training facilitators as they trained 600+ plant associates in the areas of Shaw policies, job procedures, safety standards, quality standards, and company culture
- Examined current training procedures and facilitated necessary changes to drive greater accountability, consistency, and associate experience among trainers, trainees, and plant associates
- Led and coached a team of facilitators in all aspects of instructional design in their first experience crafting development classes for both hourly associates and plant leadership
- Conducted orientation sessions and organized on-the-job training for new hires
Instructional Designer/ Midwest Division Regional Training Manager
Check Into Cash
Cleveland, TN
01.2015 - 05.2018
- Designed, implemented, and facilitated training programs for 3,500+ associates at over 1,000 retail locations
- Developed on-demand e-Learning, video, and webinar courses in the areas of leadership development, employee relations, and new product launches
- Complied with local and state lending laws in all training documentation created for nine states
- Developed the two-day Impact Leadership course from needs analysis through evaluation phase, and tailored the program to three different leadership levels of the business.
Training Manager
PLS Financial Services
Chicago, IL
07.2012 - 01.2015
- Met with subject matter experts, key stakeholders, and end users to define business, financial, and operations requirements for a variety of training programs and tools
- Facilitated instructor-led training courses in large and small group sessions across the country
- Crafted interactive e-Learning courses in the areas of leadership development, HR and compliance law, and sales
- Developed the District Manager Training Program from needs analysis through evaluation phase.
Training Coordinator
Kroger
Chicago, IL
07.2010 - 07.2012
- Coordinated and facilitated developmental classes ranging from new hire onboarding, equipment training, and effective leadership skills
- Led the coordination and evaluation of Kroger’s Management Development program (MD1)
- Responsible for accurate training record entry, reporting, and maintenance for the Learning Management System.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Bachelor of Arts - English – Focus in Education
University of Illinois
Urbana/Champaign, ILSkills
Coaching and DevelopmentChange Management
LMS Reporting
Live & Virtual FacilitationTraining EvaluationVendor ManagementData Analytics
Instructional Design
Websites
Facilitation Certifications
- FranklinCovey
- KornFerry
- Partners in Leadership
- DDI
Development Software Proficiencies
- Lectora
- Storyline 360
- Rise 360
- Vyond Animation
- Camtasia
- Adobe Photoshop
- Adobe Audition
- Adobe InDesign
Awards
Thirty Under 30 Global Learning Leader Award - MASIE Conference - 2016
Timeline
Sr. Manager of Learning Content and Facilitation
Shaw Industries
09.2023 - Current
Manager of Learning Content and Technologies
Shaw Industries
08.2019 - 09.2023
Training Manager – Residential Manufacturing
Shaw Industries
05.2018 - 08.2019
Instructional Designer/ Midwest Division Regional Training Manager
Check Into Cash
01.2015 - 05.2018
Training Manager
PLS Financial Services
07.2012 - 01.2015
Training Coordinator
Kroger
07.2010 - 07.2012
Bachelor of Arts - English – Focus in Education
University of Illinois