Hi, I’m
Milesia A. Hill
Charlotte,NC
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
1
Certification
Work History
Iqor For T-MobileCharlotte, NC
Senior Tech Agent
08.2023 - 09.2023
Job overview
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to Business technical support needs.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
Eighty8 CreativeLos Angeles, CA
Software Developer System Analyst
05.2012 - 08.2023
Job overview
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of [Software].
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Built an online personal portfolio and resume website using HTML, CSS, JS.
- Created an online JS/jQuery quiz game that takes multiple answers and shows results to the user.
- Built a beautiful weather app with Angular 8 from scratch, designed UI with Sketch.
- Created responsive website templates (that are also mobile friendly) using modern CSS techniques and JS libraries.
- Worked with design and development groups to create applications from mock-ups in Sketch, Illustrator, and Photoshop.
Wells Fargo AdvisorsCharlotte, NC
Data Analyst
07.2010 - 10.2013
Job overview
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Collaborated with business-unit leaders to identify and prioritize problems.
Wachovia SecuritiesCharlotte, NC
Data Entry Specialist
02.2008 - 05.2010
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintaining the accuracy and integrity of data by performing regular data quality checks and resolving discrepancies in a timely manner
- Ensure the accuracy and completeness of data entered into the system to maintain data integrity
- Collaborating with IT department to implement automated data entry processes and improve efficiency
- Identify opportunities for process improvement and recommend solutions to enhance data entry efficiency
- Identifying data entry errors and implementing corrective measures to prevent future inaccuracies
- Train and mentor junior data entry specialists to ensure consistent and accurate data entry practices
- Assisting in the training and onboarding of new data entry specialists to ensure they are familiar with the company's data entry policies and procedures
Education
Los Angeles Valley College, Van Nuys, CA
Associate of Science from Business Administration And Management
05.2024
University Overview
- Dean's List Fall 2022, Spring 2023
- Honor Roll Fall 2022, Spring 2023
- 3.67GPA
- Umoja Member
- National Honor's Society Member
Los Angeles City College, Los Angeles, CA
Certification from Full Stack Development
03.2021
West Charlotte High School, Charlotte, NC
High School Diploma
06.2006
Skills
- Information Documentation
- Time Management
- Customer Service
- Strong Communication Abilities
- Problem-Solving Skills
- Business Development
- Critical Thinking
- Resource Allocation
- Order Fulfillment
- Customer Complaint Resolution
- Business Correspondence
- Customer Needs Determination
- Public Speaking
- Reading Comprehension
- Advertising Techniques
- Active Listening
- Meeting Arrangements
- Meeting Coordination
- Service Support
- Ensuring Customer Satisfaction
- Google Docs
- Professional Networking
- Judgment and Decision-Making
- Scheduling Software
- Complex Problem-Solving
- Networking and Business Development
- Appearance Scheduling
- Clear Communication
- Database Maintenance
- Microsoft Office
- Travel Arrangements
- Mobile Devices and Laptop Computers
- Microsoft Outlook
- CRM Tracking
- Microsoft Excel
- Monitoring
- Coordination
- Microsoft Word
- Credit Card Payment Processing
- Microsoft PowerPoint
- Retail Sales Customer Service
- Staff Training
- Lotus Notes
- Customer Relations
- Order Processing
- Typing Proficiency
- First-Tier Technical Support
- Customer Relationship Management
- Administrative Support
- Schedule Mastery
- Quality Assurance Controls
- Document and Records Management
- Livechat Messaging
- Receiving Support
- Conflict Resolution
- Multi-Line Telephone Operation
- Project Management Abilities
- Strong Analytical and Problem-Solving Skills
- Problem-Solving Ability
- Service Standard Compliance
- Adobe Systems Adobe Creative Cloud
- Managing Multiple Tasks
- System Implementation
- Oracle PeopleSoft
- Customer Data Confidentiality
- Call Triaging
- Order and Refund Processing
- Computer Proficiency
- Call Volume and Quality Metrics
- Data Evaluation
- IBM Notes
- Microsoft SharePoint
- Understanding Customer Needs
- Grammar
- Prioritization
- Research
- Filing
- Calendaring
- Citrix
- Documentation
- 10-Key
- Service-Orientation
- SAP
- Data Quality Assurance Processes
- Data Quality
- Data Mapping
- Database Management
- Microsoft Visio
- Microsoft Access
- UNIX Platform
- Data Integrity Validation
- Clear and Concise Communication
- Learning Strategies
- Database Programming and SQL
- Business Performance Analysis
- Attention to Detail
- Python Programming
- Systems Analysis
- Structured Query Language (SQL)
- Administration and Management
- Google Slides
- Data and Analytics
- SWOT Analysis
- SQL
- Skype
- Reporting Oversight
- Accounts Payable and Accounts Receivable
- Standard Operating Procedures Understanding
- Order Entry
- Data Entry Documentation
- Data Recording Accuracy
- Efficient Data Entry
- Google Drive
- Balance Sheets
- Business Operations
- Entry Recording
- Clerical Support
- Office Supplies and Inventory
- Updating Client Data
- Work Assignments
- Procedures Scheduling
- Organizational Systems
- Quality Assurance Procedures
- Bank Deposits
- Data Integrity
- Project Milestones
- Records and Database Management
- Meeting Coordination and Support
- Safety Awareness
- Write Reports
- Customer Accounts Management
- File and Account Updates
- Company Representation
- Customer Information Databases
- Report Preparation and Analysis
- Financial Documentation
- Document Organization
- Research and Analysis
- Customer Service Management
- Data Communications
- Coordinate Schedules
- Archival Processing
- Set Goals
- Information Updates
- Maintaining Confidentiality
- Data Entry
- Project Management
- Sorting and Labeling
- Business Administration
- Error Identification
- SQL Expertise
- Technical Support
- Self Starter
- Hardware and Software Installation
- Computer Programming
- Technical Analysis
- User Experience Design (UX)
- Azure Development
- Performance and Scalability Optimization
- Adobe Photoshop
- Technical Consulting
- HTML and XML
- Microsoft Windows
- Python
- C
- JavaScript
- Planning and Coordination
- Organization and Time Management
- Excellent Communication
- Slack
- SEO Strategies
- Google Analytics
- Issue and Problem Resolution
- Amazon Web Services (AWS) Software
- Troubleshooting techniques
- Intervention strategies and techniques
- Technical documents comprehension
- Technical knowledge
Affiliations
- Association of Information Technology Professionals
Certification
- IAB Digital Marketing and Media Foundations, Google - March 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Tech Agent
Iqor For T-Mobile
08.2023 - 09.2023
Software Developer System Analyst
Eighty8 Creative
05.2012 - 08.2023
Data Analyst
Wells Fargo Advisors
07.2010 - 10.2013
Data Entry Specialist
Wachovia Securities
02.2008 - 05.2010
Los Angeles Valley College
Associate of Science from Business Administration And Management
Los Angeles City College
Certification from Full Stack Development
West Charlotte High School
High School Diploma
- IAB Digital Marketing and Media Foundations, Google - March 2023
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