Milette Mercado
Covina,CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Sunrun Solar
08.2021 - Current
- Educate potential customers through highlighting the value & impact of renewable energy.
- Generate leads & create appointments.
- Work alongside FSC's to assure the highest standard of customer experience
Sr. Assistant Manager
CEC Entertainment
06.2018 - 08.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
CEC Entertainment
10.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
RCFE Administrator - Health Administration
JMPM Consultants
Diamond Bar, CA06.2007
Certified Nursing Assistant -
PAC Center
Baldwin Park, CA07.2006
General Education -
Sierra Vista Adult Ed.
Baldwin Park, CA06.2006
Skills
- Display Setup
- Loss Prevention
- Customer Service
- Regulatory Compliance
- Money Handling
- Order Processing
- Retail Store Operations
- Problem-Solving
- Customer Needs Assessment
- Stocking and Receiving
- POS System Operations
- Sales Goals Attainment
Timeline
Retail Sales Associate
Sunrun Solar
08.2021 - Current
Assistant Manager
CEC Entertainment
10.2018 - 06.2021
Sr. Assistant Manager
CEC Entertainment
06.2018 - 08.2021
RCFE Administrator - Health Administration
JMPM Consultants
Certified Nursing Assistant -
PAC Center
General Education -
Sierra Vista Adult Ed.
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