Bank Teller
Avestar Credit Union
Waterloo
06.2025 - 09.2025
- Processed customer transactions accurately and efficiently, maintaining cash drawer precision daily.
- Managed cash drawer and balanced daily transactions accurately.
- Assisted customers with account inquiries, service requests, and opening new accounts.
- Managed customer complaints professionally to enhance satisfaction and resolve issues.
- Collaborated with team members to elevate service delivery standards and efficiency.
- Performed cash handling duties, ensuring security while counting currency, coins, and checks.
- Explained bank services, financial products, and applicable fees to customers clearly.
- Adhered to strict guidelines regarding confidentiality of bank records and customer information.
- Reconciled cash and checks against computer records at end of each shift.
- Assisted members with account inquiries and provided information on services.
- Processed customer transactions efficiently at Avestar Credit Union.
- Handled customer complaints and resolved issues promptly and courteously.
- Maintained confidentiality of member information in compliance with policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Maintained confidentiality of bank records and client information.