Milford White
Pennsauken,NJ
Summary
Experienced programmer analyst with expertise in COBOL development, system design, and production debugging. Known for modernizing legacy code, improving processing reliability, and supporting claims and member data systems.
Overview
38
38
years of professional experience
Work History
Retired Programmer Analyst
Highmark Blue Shield
01.1987 - 12.2011
- Developed COBOL programs supporting claims processing and member data workflows.
- Analyzed program issues and resolved production defects in mainframe environments.
- Wrote JCL scripts to schedule batch jobs and streamline nightly processing.
- Collaborated with business analysts to translate requirements into system specifications.
- Refined legacy code to improve maintainability and reduce processing errors.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
Retired Help Desk Analyst
PA Department of Health
01.1974 - 01.1987
- Resolved user hardware, software, and network issues through phone, email, and ticketing system support.
- Diagnosed account access problems and reset credentials while enforcing security and access procedures.
- Installed, configured, and maintained workstation applications, peripherals, and operating system settings.
- Logged, updated, and prioritized service requests to maintain accurate help desk records and timely follow-up.
- Documented recurring problems and support resolutions to improve knowledge base content and response consistency.
- Monitored ticket queues and service status to support efficient workflow and customer service delivery.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
Education
Bachelor of Science - Management Information Systems
Wilson College
Chambersburg, PA06-1998
Skills
- Legacy development
- Project coordination
- Software development
- Object-oriented programming
- Mainframe coding
- Quality assurance
- Troubleshooting
- Requirements gathering
Timeline
Retired Programmer Analyst
Highmark Blue Shield
01.1987 - 12.2011
Retired Help Desk Analyst
PA Department of Health
01.1974 - 01.1987
Bachelor of Science - Management Information Systems
Wilson College
I'm looking for a Help Desk Position
I'm interested in attaining a Help Desk position.
I enjoy talking with people and helping them resolve their PC issues.
I'm retired and feel like I still have computer experience to share with others.