Mili Ahmed

• Arranged for transportation to and from airport, train station and events for visitors.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Participated in team-building activities to enhance working relationships.
• Carried out day-day-day duties accurately and efficiently.

• Supported loss prevention goals by monitoring shopper behavior.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Helped customers locate products and checked store system for merchandise at other sites.
• Referred customers to various services by evaluating needs and providing recommendations.
• Completed orders and organized product deliveries to meet customer timetables.
• Coached new sales staff on store policies and strategies for increasing revenue.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

• Loaded package containers onto forklifts and transported into packaging areas.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Assembled, sealed and loaded packages into correct trucks.
• Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
• Inspected equipment and used troubleshooting approaches to keep machines operational.
• Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.

• Worked with customers continuously and sustained and improved business relationships.
• Used fact-finding sales methods to customize company programs and services and strove to obtain new business.
• Performed soft collections for customers on credit hold or past due and handled cash.
• Analyzed order integrity in product assortment, pricing, allocations and scheduled ship dates.
• Administered accurate account setup, maintenance and closing of customer account information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.

➔ Responsible for providing administrative and general support to Real Estate Brokers.

➔ Perform various tasks related to Real Estate procedures and client interactions.

➔ Typically handle correspondence, provide optimal customer service to clients, operate office equipment, and support Real Estate Brokers to the best of my ability.

➔ Consult with clients and assist with all Real Estate transactions in a professional and timely manner.

• Resolve customers' problems via phone, email or social media
• Answering customers' inquiries and passing them to the appropriate department
• Making appointments and handling all personal information and payments
• Helping clients filing Taxes.
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Delivered comprehensive tax documentation required for accurate individual and corporate returns.

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.