Miliana Alvarez
South Bend,IN
Summary
Dependable Server, Cook & customer service representative successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Striving to make all experiences enjoyable and love ensuring to build a lasting relationship with all team members and customers. Multitasking is one of many core strengths, along with leading by example as this is one of the most important things when it comes to any job.
Proven to be a very hard worker who demonstrates being on a team and problem-solving is one of the best places to be. Also being eager to always learn new skills and being a fast learner helps to be successful and bring new ideas when asked. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Server/Cook's Assistant
Bonnie Doon
05.2020 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for a dine in restaurant with social relevancy and intentionality.
Crew Member/Cashier
Wendys Restaurant
09.2023 - 04.2024
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Restaurant Hostess
Cheddars Stratch Kitchen
09.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School Diploma -
John Adams High School
South Bend05-2024
Skills
- Team member support
- Order delivery practices
- Hostess support
- Daily specials memorization
- Food delivery
- Table setting knowledge
- Professional appearance
- Menu presentation
- Customer service
- Dining customer service
- Positive and professional
- High volume dining
- Food running
- Safe food handling
- Check payment processing
- Food station setup
Timeline
Crew Member/Cashier
Wendys Restaurant
09.2023 - 04.2024
Restaurant Hostess
Cheddars Stratch Kitchen
09.2022 - 03.2023
Server/Cook's Assistant
Bonnie Doon
05.2020 - Current
High School Diploma -
John Adams High School
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